I stayed at Holiday Inn Downtown for two nights in May 16 and 17.On arrival I had mistakenly taken a wrong suitcase from airport bus and express my extreme gratitude to one of staff
Ms Iris(?) and security manager for helping to safely retrieve my suitcase from nearby police station`感谢你的帮助` I also found staff,especially concierge Mr Antony(?) to offer excellent...
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Have just returned from a Wendy Wu Tour of China 14 days. Our first hotel stay was at the Holiday Inn Downtown Shanghai. When checking in on the 14 May a day prior to the tour commencing I specifically asked D.D who was on duty for a "non smoking room" and he assured me that it was.
As soon as...
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I stayed for 3 nights from 23 May to 26 May in Holiday Inn Downtown, room 1662 great wall wing. The stay was very pleasant and all staff were helpful. However, I find the executive lounge a disappointment. The lounge did not have any computers and food was available only in the evenings about 5.30. The selection of food was...
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Dear clarence17,
Thank you for your stay at Holiday Inn Shanghai Downtown and taking your time to share your experience with us. First of all, I would like to sincerely apologize for the poor executive lounge service you received. Please be assured that I have addressed these points raised with the relevant department head with corrective actions being taken and...
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Friendly, well placed hotel just round the corner from Shanghai Railway Station and the very efficient Metro. Room was large and comfortable with well equipped bathroom, an excellent shower and plenty of soft towels. The breakfast buffet was large and well stocked and the hotel seems professional, welcoming and well run. Plenty of shops and supermarkets within walking distance and...
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Dear Zeusco,
Sincere thank you for taking your time to share your experience and appreciated your positive comments for Holiday Inn Shanghai Downtown. We are glad that you have enjoyed our service and facilities. Our good location is often reassuring to hear directly from our guests. Our aim is to ensure that the hotel offers consistently high standards of service...
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For a 3 days business trip, not bad. well located near a main railway station and metro station. but not a lot happening in the area. room facility is good but hotel lacks basic facilities like a decent resturant. Breakfast sucks but staff are helpful.
Dear Luckybas,
Many thanks for taking time to review Holiday Inn Shanghai Downtown and
feedback your experience with us. Please be informed that we are in the process of new menus for our restaurants. New ingredients and daily chefs specials are being implemented. Thank you again for your valuable opinions and sincerely look forward to your next visit!
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I had selected this Hotel for its price and location, and got what I wanted, the decent place to stay for the low price. Location is good, close to the Railway Station and to the elevated roads, and 10 min by taxi to the Bund.The room (Great Wall Wing) was not renovated, but I don't care, it was even a...
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Dear jedishat,
Thank you for having chosen Holiday Inn Shanghai Downtown and we are glad to learn your last visit with us was relaxing. Regarding internet, now we are negotiating this issue with our 3rd party provider to access this service. Currently guest can enjoy wifi at our lobby、restaurant、meeting room、executive lounge and public area. And all our rooms are featured...
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We were a party of four staying at the hotel from April 8- 13 and would like to congratulate the management on several staff working at the hotel. In particular, we would like to thank Geoffrey Guo, Susan Zhou, Even Huang and May Zeng for the help they gave to my husband and I and my 80year old parents who...
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Dear FamilyofFour2012,
Sincerely thank you for letting us know that you have had a good stay with us and appreciated your positive comments about Holiday Inn Shanghai Downtown. Making your stay a complete success is our goal. Both Susan and Geoffrey were delighted to read your great endorsement and have passed onto the whole team. This review will serve as...
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I have just stayed at the Holiday Inn Downtown Shanghai, the location is not that great. It is a 40 minute walk to the peoples square or a 15 metro trip.
The hotel has two buildings; the executive and the standard hotel. I would strongly recommend the executive wing of the hotel. I accidentally went into the other wing and...
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Dear bigdw_uk,
Thank you for choosing to stay with us at the Holiday Inn Shanghai Downtown. We are sorry that you were not satisfied with the location, however, most of our guests find that location is very convenient. As the People's Square is 10 minutes by taxi or 3 stops by subway. I am pleased to report that we have...
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Reasonable sized room, double glazed to prevent noise from the nearby main Shanghai Rail Station. The bed was large and very comfortable. The restaurant is large with a good selection of western and Asian food. The staff were very attentive, pleasant and helpful. Nanjing Rd shops are a short walk away and access into the city is good by rail...
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Dear Skyfox49,
Sincere thank you for taking your time to share your experience and appreciated your positive comments for Holiday Inn Shanghai Downtown. We are so happy that you have enjoyed our service and facilities. For Business Center assistance after 6pm, guest can use the facilities on the 20th floor Executive Lounge or contact our Assistant Manager. We will provide...
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The location is excellent - near the trains and underground network. I was not expecting much from this hotel, but the breakfast was reasonable and the rooms much better than expected. Clean, comfortable, good amenities in the bathroom and one of the best selections of TV Channels of many hotels. We stayed for the Formula 1 and a number of...
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Dear nhhk,
Sincere thank you for taking time to share your positive and not so positive experiences during your stay with us. Regarding the check-in/check-out service, would you please let me know more details—guest name, check in and check out dates and room number by email to mary.han@hidt.com.cn We are very concerned about this poor experience and would like to...
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