I stayed at this hotel using reward points so value wise it was worthy. Upon arrival, I was asked to check in at the executive lounge. The staff was prompt, warm and accommodating. The lounge was spacey where private working area could be easily found. The room itself was contemporary (see attached picture). Actually I found the hotel was better... More

Since you arrive at the hotel, you feel the excellent service. People really care about your needs and provide good information when requested. The room is good, comfortable and in the high floors (I stayed at 32nd) the view is amazing. The bathroom has above average amenities, the work area is comfortable, but the speed of the internet connection should... More

Some of the rooms are being renovated in the hotel so if you are staying at the hotel ask for onle of these as they are much better than the dated rooms that have yet to be renovated. Customer service could be improved at the hotel, and despite being a US chain the standard of english in the hotel is... More

I arrived late on a Monday evening. Luckily, the Executive lounge was open and was able to conduct a business meeting. The staff was supremely helpful. The food was very good by global standards and the beverage choices were more than acceptable. The Executive Lounge breakfast was more than acceptable. Rooms were very comfortable, the spa/baths were very nice, almost... More

After 3 visits to Shanghai still very happy to stay at this hotel. Absolutely wonderful Executive Lounge, the staff there is really attentive and every time amazing how fast the remember one from 1 day to the next. Great location, walking around French Concession, short trip to the Bund. New rooms are great, especially the large corner ones with huge... More

Have stayed here a few times on work trips, the staff is exceedingly friendly and the rooms and public areas/restaurants are nice and appear to be relatively new. The executive lounge is very comfortable and has a terrific breakfast buffet. The Jing'an temple and park are just a block or so away, and there are several restaurants and shopping options... More

Had a very pleasant stay April 26-May 2. The hotel is located about a 5-minute walk (500 meters) from the Jing'an Temple Metro stop (line 2). A word of advice for those planning on using public transit all the way from Pu Dong Airport (either the Metro or Maglev Train/Metro combination), take the Airport Bus (Line #2) nonstop from the... More

We stayed here in May 2012, and the rooms were clean and tidy. Very little noize, and absolutley first class. This was on 27th floor, maybe some other rooms are old, but I couldn't tell. Location is very good for Shanghai nightlife, and there are even some seedy bars across the street, that can work for a drink either end... More

I have stayed here multiple times. I like the view to Jingan Temple and Pudong. The executive lounge staff is friendly and helpful. The cod fish from room service menu is very good. Had dinner at the Sichuan restaurant on top and Ningbo restaurant below. Don't think they are worth the price. Always had breakfast in the lounge. It is... More