I am currently staying at the Intowne suites in Hoover AL . They charged us for the wrong room and when I explained that they couldn't send the money back because it would mess up our bank account DEBBIE assured me that she could simply have her boss credit the room so there would be no problems. Well she didn't... More

Where to start? Thought this would be an option as the home I'm moving into wouldn't be ready for two weeks. The rate was listed as $189.99/week, but I was charged $291 the first week ($50 deposit---for what?!?!) And 242 the next week. There are No amenities here. They do not change towels or linens for the duration of your... More

I would like to say that my husband and co-worker had a bed bug experience and was refunded and forced out of their rooms by the General Manager, Beverly Schesey. She actually made my husband feel it was their fault which my husband has attained an atty immediately after a police report, hospital for treatement documentation, environmental health report and... More

I've had been staying at InTown Suites during business trips for the last few years. I had gotten three rooms on this trip. Roger is gone, the new manager is named Kris and is among the rudiest and most unprofessional people I have ever met. The rooms were filthy and had roaches. Two of my employees rooms had Bed Bugs!!!... More