Have stayed here twice now, with the most recent last week. Prices for this hotel are too high for the amenities lacking. Shower/tub had issues and ice maker by the door was loud ALL night. BUT the proximity to the ocean and nightlife is wonderful. My child enjoyed the outdoor pool but not the indoor, too crowded usually. Bed was... More

My family stayed for two nights here for a short beach trip with the kids. We loved the fact that they had multiple pools to choose from and that the hotel was directly on the beach. There is plenty to do right around the hotel. Shopping, attractions, eating. The attendants in the lobby were so helpful as well and offered... More

These people stole $329.00 from me. The reservation agent made the reservation for the wrong dates and charged me for her mistake. After admitting their mistake to not only me but my attorney as well they still kept the money. They did nothing to resolve the situation. So I paid for a hotel room I never stepped foot in. Do... More

Booked a last minute trip nonlinear thought we would get a room with a street view but to our surprise we got a wonderful view of the gulf. Everyone was helpful and friendly. My only complaint is I thought the bed was way to soft. But that is just me.

Do not stay here. I found out the locals drive/walk here to use Best Western's swimming pool, hot tubs, & beach. They also steal things out of vehicles & steal your shoes while you're on the beach. The staff doesn't seem to notice or care either. So why pay hundreds of dollars when you can use the facilities for FREE???... More

My experience with this hotel and its staff was and has continued to be horrific. I would not stay or advise anyone to ever stay here. I was quoted a price over the phone which I repeated back to the associate making my reservations. I then continued to give them my credit card information solely because of the price I... More

This hotel located right on the beach at Gulf Shores was perfect for our overnight stay. The king-sized room facing the gulf was spacious and comfortable. The large bathroom was outfitted with large, fluffy towels and all the amenities. We enjoyed a great breakfast in the first-floor restaurant. The staff we encountered were helpful and friendly. I would definitely book... More

We just wanted to pay a compliment about this hotel, and it's excellent staff. In particular Heather couldn't have been more helpful and courteous. She is truly an asset to Best Western. We travel from Mississippi once or twice a year for short vacations and always select the Best Western in Gulf Shores, AL due to the comfortable beds and... More

We booked this last moment and received the lowest rate I found for a hotel that is actually on the beach. We arrived a little early but the young lady (Heather) was gracious enough to let us check-in. She even honored my request for a room on a higher floor and recommended some restaurants. The room was clean, spacious, and... More