I just stayed in Gadsden due to a death in our family. The staff at this hotel could not have been more helpful, friendly, concerned and accommodating!!! I was so grateful that these warm, kind people made our stay as comfortable as possible during this very difficult and stressful time. The rooms were clean, breakfast was wonderful and the cookies...
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This is another 20 year old Hampton, standard Hampton everything. Everything was clean and there were no surprises until I got my bill. Really 13.79% taxes (4 seperate lines of taxes) for the privelege of staying in GADSDEN?
Sorry folks, I just will not do that again.
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This hotel could use some updating in general but the room was clean. Breakfast was a challenge since the seating is small and the overseerer wasn't that great about restocking when fodd got low. Will probably stay elsewhere next time. Restaurants and shopping nearby.
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Thank you for submitting a review for our location! I am HAPPY to share the following with you and your family!
It’s challenging as a General Manager of an older property to keep up with all the new built but I want to assure you that our owners are committed to up-dating our location all the time. This summer we...
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This is an old style Hampton Inn. The carpet was worn, shower surround has been caulked many times and had signs of mold. The room had a musty smell and needed a dehumidifier. Would look for a newer hotel next time around.
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Thank you for taking the time to write such a useful review. We always like to hear from our guest and appreciate their feedback!
When we installed our new carpet 2 years ago, I wasn’t too excited about the color and pattern. I too felt that it just didn’t make our rooms pop! You would be happy to know that...
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This hotel was great overall. The staff was very friendly every time coming and going within the hotel. They met every request without hesistation and overall the room was great. The king size room had a sofa that was nice vs. having to sit on the bed and watch tv. The bathroom was quite spacious. Overall great hotel with nearby...
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Thank you so much was the kind words! It’s nice to know that people notice a friendly staff! They always laughs at me when we hire new people….I tell the new folks if you can’t have a smile on your face and be hospitable, this is not the place for you! Working in the hotel industry is such a rewarding...
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We were in town for a family reunion and stayed 4 nights. This hotel is old and needs some updating. It started off quite well but by the third day became unacceptable. The staff was very friendly and very helpful. The lady (I wish I had gotten her name so i could thank her personally) who checked us in was...
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Thank you so much for taking the time to give us your comments! We are always trying to improve our service and take pride in our jobs.
I wanted to address a few things that the Hampton Inn's do so you would understand. Our hotel brand is trying to go as green as possible. In doing so a few years...
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After reading some of the negative reviews I was a little hesitant to stay here but boy was I wrong. My husband and I had a wonderful stay. It was such a good location. The whole hotel seemed spotless. The king room was so roomy and comfortable, the complimentary breakfast was delicious and the staff could not have friendlier and...
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Thank you for taking the time sending such a wonderful note to publish! The month of May was very challenging for us due to all the tornadoes in our area April 27! We are just now settling down. Reading you note just made our day!! Our community and staff were challenged beyond what we thought we could do and yet...
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I have stayed here twice while in town for business and this is a very clean and friendly hotel. The staff are always very nice and speak kindly to the guests. Susan Barclay, the general manager, is extremely kind and obviously energetic about operating a top-notch hotel location. Breakfast (even late in the morning) was hot and fresh and the...
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Choose this Hampton Inn based on other reviews and wasn't dissapointed. Pam, the front desk clerk was awesome. We had a couple snafoos on this stay, the first being there wasn't a coin operated guest laundry as stated on website, but we were promptly and nicely directed to a clean local laundromat. Then our toilet handle was broke, maintanace was...
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Wow! I am in the military and was in Gadsden for a funeral with my wife and young daughter. The rooms were clean, but the beds were very uncomfortable and the bathroom left room for improvement/upkeep. Breakfast was advertised until 10am, but when we went down to eat at 9:45am (after a long and sad night the day before) the...
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Thank you very much for your comments. Its is very unfortunate that you were misled by your relative. Traveling under the Hilton Employee rate is for Hilton Employees ONLY and must be booked properly via the proper channels. This was not done and when another manager calls us and tells us that we will either "give you the rate or...
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