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Holiday Inn Express Hotel & Suites Florence NE

2.5 of 5
180 Etta Gray Street, Florence, AL 35630
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Holiday Inn Express Hotel & Suites Florence NE
Ranked #4 of 13 hotels in Florence
4.5 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
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    2
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    1
Date Rating
sweden
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 27 May 2012 NEW via mobile

Very nice hotel with clean and comfortable rooms. Nice patio for breakfast and pool relaxation We had the misfortune to miss the patio opportunity due to maintenance. We also missed the pancakes due lack of mix. And when our beds where made they forgot sheets in one.... Coincidence?

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Georiga
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 April 2012

My reviews are based on a road warrior experience that lives in hotels 35-45 week(s) out of a year so I look for a little more in a hotel than the normal traveler- comfort, soft clean beds/pillows, "extremely clean" room/hotel, fridge/microware and a staff with good customer service, good guest services - period. Moved to this hotel from another hotel... More

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See 2 more reviews by Ghawell99 for Florence
Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
15 April 2012

Thank you so much for your comments. We appreciate all input from our guests. Your feedback helps us to improve our service for all. We hope you will choose to stay with us the next time you are in our area and look forward to welcoming you back. Glenda Gilliam General Manager More

chattanoga
1 review
5 of 5 stars Reviewed 20 March 2012

I stay in Florence quite a bit for work and normally stayed at Hamptons, but since they built a Holiday Inn Express I moved to there location instead. I have to say it is a great hotel and enjoy the manager reception they have on monday nights, plus I like the location were I can walk to many restaurants unlike... More

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
23 March 2012

We are so glad you choose Holiday Inn Express & Suites when you are in the area ! We appreciate all feedback from our guests. We look forward to welcoming you back ! More

Lafayette, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

My weekend stay at this hotel was great, from customer service to cleanliness. The hotel seems fairly new alongside a good location (across from Logan's). Hotel's like this are why I am a Platinum member. Spacious rooms and friendly staff are reasons why I plan to stay here in the future.

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
23 March 2012

We appreciate your feedback. It helps us to better serve our guests. We look forward to welcoming you back to our hotel the next time you are in our area ! More

1 review
5 of 5 stars Reviewed 25 January 2012

I stay at the Holiday Inn Express when I visit my home town of Florence,AL. I use to stay at the Marriott, but learned that I enjoy Holiday Inn more. The staff is very polite and curtious. The rooms are easily accessible, comfortable, and clean; and the location is prime with easy commute to popular restaurants and shopping areas. I... More

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
23 March 2012

Thank you so much for your review. We appreciate all feed back from our guests. We look forward to welcoming you back soon ! More

Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 2 October 2011

I cancelled my reservation and checked in across the street. The front desk clerk told me I came in with an attitude because I said I was a Platinum member. She told me Platinum was not 'all that' and that she was also a Platinum member, so it did not mean anything. I wanted to check into one of the... More

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
3 October 2011

Thank you so much for your comments. We appreciate all input from our guests. Please be assured that these issues have been addressed so as to prevent recurrence. As I said in my email, we appreciate your decision to give out hotel another chance. We look forward to welcoming you back soon. More

Florence, Alabama
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 25 September 2011
1
person found this review helpful

The good fortune that you choose this hotel and booking it for sixteen days' since two months ago and that on a business trip I came from the Middle East for the first time to America, dear country of freedom and beauty found at this hotel all the services I need and the Officials and staff at the hotel at... More

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
6 October 2011

Thank you for your comments about our hotel. We welcome all feedback from our guests. We are so glad that you enjoyed your stay with us and look forward to welcoming you back. More

texas
Senior Contributor
36 reviews 36 reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 25 August 2011
1
person found this review helpful

This is a very nice Holiday Inn. Very clean and check in was easy and fast. Good location, as we walked to several places.

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
28 August 2011

Thank you for your review of our hotel. We are glad you enjoyed your stay with us ! Please come back and stay with us again when you are in the area ! More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 23 August 2011
1
person found this review helpful

I'm a Sales manager for a wireless company and have to say I was very impressed with the service I received at this hotel. They had a manager's reception going on when I arrived at 6:55 pm in which the young lady putting it on extended it for 15 mintues so myself and 2 of my staff memebers could have... More

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Glenda Gilliam, General Manager at Holiday Inn Express Hotel & Suites Florence NE, responded to this review
24 August 2011

Thank you so much for your review ! We appreciate all feedback from our guests ! We hope you will stay with us the next time you are in our area ! Glenda Gilliam General Manager More

Poland, Maine
Top Contributor
103 reviews 103 reviews
Reviews in 87 cities Reviews in 87 cities
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 4 July 2011

If you have reason to stay in Florence and are willing to pay for what you get, you will be pleased at this Holiday Inn Express. Open just since November 2010, this facility is brand-spankin' new and spotless. Room was nicely appointed and spacious, breakfast area was welcoming and offerings extensive. Facility also offers guest laundry, indoor pool and hot... More

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Additional Information about Holiday Inn Express Hotel & Suites Florence NE

180 Etta Gray Street, Florence, AL 35630
Price range (per night):* 107 AUD - 125 AUD

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