As a Platinum Elite HoIiday Inn Priority Club Rewards member, I have stayed in at least 20 Holiday Inn Express hotels throughout the country. This location is one of the least desirable. The hotel is dated inside and out, circa 1980's television and furnishings (p.s. don't be fooled by the refurbished lobby). Not to nitpick but the grout on the...
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LOYALHICUST,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received accommodations that were unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.
Ben J
IHG Care
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This hotel was very outdated. The staff was friendly and very helpful but the room was dirty and on my last night there were roaches in the bathroom. There was no continental breakfast even though when booked, the reservation said there was. The breakfast was an additional fee. I was given a free breakfast and a free night due to...
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Tired old HI with tired old mattresses and tired old towels and tired old sheets. I'm surprised this place is still allowed to fly the Holiday Inn flag. Front desk was very good but what they had to offer was pretty limited. It's not cheap, either. The dirty a/c and water-stained drapes were a nice touch. The lights flickered in...
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As previously stated, we have begun the process to undergo a major renovation which will include all guest rooms and public areas. We apologize for the inconveniences you experienced but we hope that you will give us another opportunity to serve you in the future.
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I really don't like doing negative reviews. However, we were so disappointed in the Decatur Holiday Inn Hotel and Suites and since it seemed so inferior to other Holiday Inn Hotel and Suites that we've stayed in, I really feel like I need to share our experience with others. First, you need to know that we are traveling with our...
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The exterior corridor rooms that you mention, were renovated less than three years ago. This included new carpeting, drapes, and the complete rebuilding of the bathroom. Because these rooms are part of the older building, they are smaller in size than the ones in the main tower, but unfortunately we do not offer pet friendly rooms in this section of...
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This place is definitely one to miss. The rooms were smelly and dirty. We stayed in the older portion of the hotel which was indoor access but built around an old holidome style pool and game room. The doors to the pool area did not lock and allowed free access to anyone come in all night long, which added to...
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We are currently in the process of beginning a major renovation to the property. This will include all guest rooms and public areas, including the indoor recreation center. We are well known in the area for offering clean accomodations as well as having a staff that will go the extra mile to make your stay most enjoyable. We hope that...
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I would file this Hotel under the "Got what I paid for" category ... The staff was reasonably pleasant but a little over zealous as I used a discounted rate and even though I was in uniform they still made me go back out to my car to get my ID to verify my rate ... The room was tidy...
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Thank you very much for staying with us recently. We have recently begun the process to undergo a major renovation which will involve all guest rooms as well as public areas. We aplogize for the inconveniences you experienced and I can assure you that the upcoming renovations will exceed your expectations. We hope to see you back soon.
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No words describe the amount of filth in the room. I was stuck staying here for a work function, or I would have left immediately. The room was very old, in poor condition and utterly disgusting. From the tub right down to the stained and dust covered drapes. I could go on and on, but recounting it might make me...
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Thank you very much for staying with us recently. I am very sorry for the inconveniences you experienced. Our goal is to exceed all of our guests' expectations but it is obvious from your comments that we were not able to do so in your case. We have begun the process of renovating our hotel, which when completed, will address...
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I reserved this room hoping to have my daughters 7th Birthday party for her and 3 of her friends. Checked in and the room was very clean and spacious, however the pool was closed for maintenance. When I went to the front desk Quita was such a big help. She called around town looking for another hotel with an indoor...
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Thank you very much for your comments regarding the service you received at our hotel recently. It was unfortunate that you were unable to stay with us due to the unexpected maintenance issue with the swimming pool heater. The necessary repairs have now been completed and the area is open for use once again.
We hope to see you back...
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One of the most disappointing hotel stays in a very long time. As a platinum Holiday Inn customer, I have grown accustomed to having nicer rooms. This one was up a flight and a half of stairs - - I was told there was no elevator. Later learned there was one but in another part of the hotel and since...
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We apologize for the inconveniences you experienced during your recent stay with us. As mentioned before, we are currently in the process of starting a renovation project which will include all guest rooms and public areas. In regards to the cleanliness issues you mention, we have a cleaning and inspecting process in place but it is obvious from your comments,...
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We probably won't stay here again. Check in was easy. We only stayed here one night but that was enough. This hotel is really dated. Needs lots of work. Bed was comfortable and room was dated looking to us. Bathroom really needs some work. You could see all of this old caulking around in the bathroom. Tub looked like they...
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Thank you very much for staying with us recently during your visit to Decatur and I apologize for the inconveniences you experienced. We have begun the process to undertake a major renovation of the property. We will be renovating all guest rooms and public areas during 2012 so I hope that you will give us another opportunity to serve you...
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