I had the most terrible hotel experiences of my life this January 12. Starting with finding the hotel..no lights..pitch dark and to top it all was under renovation. Poorly trained staff and personnel. Horrible food and the entire area where the hotel is situated smells bad because of the nearby milk farm drainage system. Poorly furnished. I found just one... More

It's a horrible expeirence staying there for 5 days. 1. when I checked in they brought me to a room with people inside. 2. the hotel is old like 50 years ago, messy everwhere. 3. for two days they shut down the electricy from 14:00-18:00. 4. Need to call IT several times a day every time you turn on your... More

I stayed in this hotel during 1st week of december. Stayed in a suite. From outside it looks grand. All types of services are extreemly poor. Rooms are not up to the mark. Nothing was working. Massage cahai was not working. A/C was not at all effective. My friends in other rooms also had same complaint. phones were not in... More

Hotel does not have proper administration. Front desk is frustrating. Despite of confirmation before more than 15 days pick up was not arranged. Break fast and dinner spread is not good and expensive if you compare it with spread. Restaurant does not have enough waiters to serve the guests. Drinking water seems to be scares. Rooms requires maintenance. Do not... More

We stayed here for 2 nights after having a nightmarish experience with their sister property, Imperial Palace. Though this is a business hotel, the service and food standards were much better than Imperial. Good lobby, helpful front desk, a BIG thanks and well done to room service and concierge for being so nice and helpful. Decent rooms, large bathrooms, there... More

We were planning a short getaway in Mumbai and both Imperial Palace and Royal Palms were fitting our requirements. Ultimately the idea of private pool won over the limo service of Imperial. Had booked an executive villa through the reception over phone and had got 20% discount. On reaching there found it to be upgraded to valley view villa. Golf... More

Its located far from the city which is a good thing if you need to get away for a day or two from hustle bustle of the city. The hotel looks under contruction, the service was poor and slow. they could have done better with the location and construction. More

1. Room not ready despite reservation 2. The 1st room we enter, @ 1am in the night, just happens to have a guest already staying inside. Feel sorry for the shocked poor fellow sleeping in his undies 3. Rooms are spacious & have all the amenities that a 5 star gives, but there is the feel of dampness, the worn... More

Had booked the Corner Villa with Private Pool for only 1 night,as we were visiting an exhibition. On arriving at the Hotel, we were shocked to find out that their Corner Villas were closed for renovation. Why did the Hotel take the reservation in the first place. Also on arriving at the Hotel Lobby, overall experience was horrible,approach road looks... More