Spent 6 nights at this The Royal Palm Beach including my wife's 60th birthday. Wonderful place to relax and do nothing except being pampered. All the staff were marvellous and so helpful could not do enough for us. Lovely setting on the beach. Room was spacious and well maintained. Excellent choice of food, restaurant staff really friendly. Did not wenture... More

I have stayed in a couple of Hotels in Sri Lanka, and this hotel was not up to par in comparison with the other hotels I've stayed in. The rooms are satisfactory, they were clean and the cleaning personnel do a very good job, but its always the little things that count and could make a difference in the rooms,... More

We recently stayed at this hotel, we booked a hotel only package through Mercury Direct, All Inclusive. For us it was one of THE best holidays we have had. And certainly one of the best hotels we have stayed in (and we have stayed in a few!) I never normally review on here but this place really deserve it. ALL... More

I do not really understand the high rating of this hotel. It is not bad but definitely not superb. The rooms are okay although not very charming. The rooms are clean and the cleaning staff does a very good job. The buffet is not the highlight of this hotel, it is more or less every day the same. They propose... More

My husband and I stayed for 2 weeks in Royal Palms Beach Hotel in March 2013. We found the staff so polite and friendly. We did B & B, and the Breakfast food was good. We had a beautiful room. We found an excellent Jewellers called "Moon Light Gems & Jewellery" right next door to the Mermaid Hotel. Really near... More

The brochure stated that it was "all inclusive" but you were only allowed 2 glasses of wine at lunch and dinner, in reality you got 2 half glasses per couple, if you wanted to eat at another restaurant you had to pay extra. Not really "all inclusive" The staff spent most of their time touting for tips.

Why people have rated this hotel highly I just cant understand.The garden area is run down,sunbeds are in a very poor state of repair with wheels falling off and tatty cushions.Only four sun umbrellas to fifty sunbeds.Paintwork on exterior in poor condition and a depressing colour.Restaurant staff untrained unhappy and uninterested in customers although on a positive note food is... More

we have just returned from our holiday with positive experiences. this is our third time at the royal palms, food is very good, varied menus well cooked and the food looks attractivethe. restuarant staff are very good and helpful. checkin was welcoming,we had down stairs room 115 our only critisicm being the train was more frequent and noisier than on... More

We arrived at 6.30 in the morning after a very good Sri Lankan Airliens flight to a warm welcome with drink and flannel. Quick check in and straight to room. We had wanted a top floor room but were allocated ground floor. No matter, within a day the excellent Customer Relations team moved us to the third floor, which was... More