This hotel is the ideal location if you need a place to stay within the UAB medical complex. I stayed overnight here to enable me to be close for a surgical procedure I had scheduled for an early morning arrival. Access to the interstate highway system is easy and there are multiple places to eat a short two block walk...
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Hello,
I am Michelle Edwards front office manager with the Doubletree hotel by Hilton in Birmingham. I am glad that you enjoyed the hotel and the location. We are just a few blocks from several hospitals and we do offer a discounted rate for our hospital guest as well. I am also glad to see that you enjoyed our 5...
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Spent two days here...all in all no major complaints. Easy walk to several excellent local restaurants. One issue is there is no WIFI in the rooms, only in the lobby. Staff friendly and helpful. They also charge for parking.
Hello,
I am Michelle Edwards, front office manager with the Doubletree hotel by Hilton in Birmingham, Thank you for choosing to stay with us and I am pleased to know that you didn't have any concerns while you were here with us. I am also please to inform you that we are in the process of getting wireless in all...
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We don't generally stay in downtown hotels anywhere but had some Hilton points to use and went with this one. $10/night to park in the garage, not unexpected but there were no bellman carts available so we schlepped our stuff from the 5th floor parking garage up to our room on 10. Great view outside but old CRT TV and...
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Hello,
I am Michelle Edwards, front office manager with the Doubletree hotel in Birmingham and I would first like to thank you for choosing to stay with us. We are getting wireless in our guest rooms and we are also getting brand new flat screen TVs in just a couple of weeks. I would like to speak with personally about...
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First off, it took 45 minutes for the airport shuttle to arrive for pickup. Check in experience was swift and pleasant. My room (and all other rooms) are extremely outdated. The AC was loud and will freeze you out of the room quickly. The walls are very thin and as someone before me stated, if you have an adjoining room...
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Hello,
I am Michelle Edwards, front office manager at the Doubletree hotel by Hilton in Birmingham. We appreciate you choosing to stay with us. We do have new and exciting revitalization's and renovations going on that may be very impressive. We do have a new menu for our restaurant so breakfast can be more exciting for you. Also, we are...
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I was in town this past weekend and decided to stay here. For this place to have Hilton Attached to its name is absurd. The carpets in the hallway were stained. Once we got into the room, we found that our window appeared it hadn't been cleaned in weeks. We also found a fruit snack wrapper underneath a book from...
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Hello,
I am Michelle Edwards, front office manager with the Doubletree hotel. Your feedback is very important and since we are always looking to improve and give every guest exceptional service these concerns you had are a very high priority for us. Please contact me at the hotel so that I may speak with you further and in greater detail...
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I attended a softball tournament in Birmingham, AL over Easter Weekend and was a guest a the Doubletree Hotel Birmingham. The staff was very friendly and made the check-in process very smooth. I didn't have stand in line too long before receiving my room key and a warm cookie. The rooms were clean and kept tidy as we were out...
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Hello,
I am Michelle Edwards, front office manager with the Double tree hotel by Hilton in Birmingham, Alabama. We appreciate you staying with us. I am glad to see that you enjoyed your stay. I hope you come back and visit and if you do contact me personally so that I may help ensure your stay is even more great...
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Let me start off by saying I always enjoy staying at Doubletree Inns; I usually search for them. One of my favorite Doubletree is at Disney in Orlando. Every room is a suite. However the Birmingham property needs work. Someone needs to invest a few dollars in this property and update the hotel. The staff was great, and the rooms...
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Hello,
My name is Michelle Edwards, front office manager with the Double tree hotel. I am glad to know that you did enjoy your stay and enjoyed the fact that our hotel has a great location. We have already completed some new updates with our hotel. We have had our carpet revitalized and we have already put brand new flat...
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It was difficult in locating a hotel. I was quoted one price and charged another, If you are going to upcharge you need to let the customer know. The room was clean but for the price needed updated, Even the television was an older model.
Hello,
My name is Michelle Edwards, front office manager with the Double tree hotel. I do apologize about the misinformation with your price because it is not a normal practice to up charge. Also, as we speak we are getting in all of our rooms new flat screen tv's. Also, I would really like to speak with you regarding your...
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A free shuttle from the airport was a great start for this hotel's offerings. When I checked in, the desk staff was pleasant, and handed me a local grape soda and cookies (in addition to the regular Doubletree chocolate chip cookie). My keycard/room key did not work on the first try, but a desk staff member accompanied me on my...
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Hello,
My name is Michelle Edwards, front office manager with the Double tree hotel. I am so pleased that you enjoyed everything during your stay. I am also glad to know that our staff members offered you information about the city and things to do. Especially since we are only a couple of blocks from the 5 points district which...
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Every staff member offered different answers to our requests, there were constant up-charge requests - all of them differed from the Doubletree website. I'll be back to Birmingham, but I would never stay here again.
Hello,
My name is Michelle Edwards, front office manager with the Double tree hotel. I sincerely apologize about any miscommunication that may have occurred during your stay. I would like to speak with you about the details of your stay because our goal is to ensure our guest are knowledgeable about the hotel and the city. Perhaps speaking with you...
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104 Reviews
107 Reviews
