We stopped here on our way through to Florida. Check in was very easy. The room fare was great. We were put in a handicap accessible room, which was huge. Nothing really great to look at from the window but the restaurant across the street. $2.00 for a soda was a little high, but other than that we had a...
More
Dear jjbgreenroyd,
Thank you for taking the time to give us your feedback. It really helps us be sure that we are giving you the best service and product we can provide. I am glad to hear that you enjoyed your stay on your way to Florida. We try and always keep our prices as competitive as possible in our...
More
I just want to start off saying this hotel is a great place to stay awesome.The front desk clerk named Nina was like the greatest person . It was my seven year old Birthday and she made it special for him When we arrived she had special sighns in the lobby for him . We could have not picked a...
More
Dear mandyntime,
Thank you so much for taking the time to give your feedback. I will make sure that I pass your congratulations along to Nina. She is one of many fine employees we have working at the Hilton Garden Inn Birmingham Lakeshore Drive. I know she will be overjoyed to hear that she made your day. We look forward...
More
Just stopped overnight, but staff was welcoming, courteous and helpful. Rooms were clean. Pool, hot tub, and workout facilities were fine. Never had a better breakfast at HGI than here. Great staff. I don't like the sleep-number beds.
Dear thebandteacher,
Thank you for taking the time to give us your feedback. It really helps us see where we stand from the guest’s viewpoint. I am glad to hear that you enjoyed your stay with us. We are especially proud of the breakfast experience that we provide here. I will be sure to pass your praise along to our...
More
The front desk staff were extremely friendly and engaging. The room was very nice, very clean and comfortable. The property overall appears well maintained. I had the buffet breakfast 2 mornings and the dining area was clean, the wait staff friendly and the food actually quite good. The custom omelette was good, food hot and actually served rather than going...
More
Dear thinson,
Thank you for taking the time to give us your feedback. It really helps us be sure that we are giving you the best service we can provide. I am glad to hear that you enjoyed your stay and the service the staff provides. I will be sure to convey your praise onto them. Our entire food and...
More
Great, clean, modern hotel. Service was great and helpful. The hallways aren't very cool. Not sure if the A/C is broken but it was a little too warm. Also, I know this sounds odd but the carts are very odd to push and at times hard to control. But besides this I love this hotel. Would recommend to anyone.
Dear jbdalomba,
Thank you for taking the time to review Hilton Garden Inn Birmingham/Lakeshore Drive. Your feedback is important to helping us improve. I am glad to hear that you enjoyed your stay. I am the new General Manager of the property, but I am glad to inform you that since the time of your visit the malfunctioning hallway air...
More
My husband traveled to Birmingham on business. He is a Hilton Diamond Club member, staying at Hilton properties 3-4 times a week. He called this Hilton Garden Inn the afternoon of his arrival and informed them he would be arriing late. The front desk informed him, "We don't need your name. We got you covered."
He arrived to be told...
More
Dear KristinJo,
Thank you for taking the time to give your feedback about Hilton Garden Inn Birmingham/Lakeshore Drive. I am sorry for the issues that your husband had during his stay here in Birmingham. I want you to know that what your husband experience is not a normal occurrence at this location. I am the new General Manager of the...
More
I was going to Birmingham to meet some old friends I had not seen in a long while. They were coming from different areas, to all meet in my room. I mentioned that during check-in and asked for a room with at least a sofa. The clerk told me he could do a little better then that. So I just...
More
Dear jasatt,
Thank you so much for taking the time to share your feeback regarding your stay here at the Hilton Garden Inn Birmingham / Lakeshore Drive. We use feedback such as yours to continually improve our service and to let our team know that they are on the right track when it comes to serving our guests.
Our team...
More
My family and I stayed here on our way to Florida. I prefer to stay in Hilton Hotels for the honors points, and generally really like Garden Inns. This one was very nice- friendly front desk staff who made check-in quick. For some reason, we were given a handicap room, which had a shower that was the same level as...
More
Dear mckinna1,
Thank you for taking the time to let us know how things went during your recent stay here at the Hilton Garden Inn Birmingham / Lakeshore Drive.
I am pleased to hear that you were satisfied with your stay overall. I apologize for the inconvenience that the shower caused for you. Sometimes those can be a bit tricky....
More
Husband is HILTON HONORS Diamond Member.
The King bed sagged horribly and needed replaced!
We left our room at noon and returned at 2am after attending an evening football game at the University of Alabama only to find that our room had not been serviced!
The desk clerk did find some clean towels when husband went down to complain since...
More
Dear Napunani,
Thank you so much for taking the time to share your experience regarding your recent stay in Birmingham. My name is DeAnn and I am the new General Manager at the Hilton Garden Inn Birmingham/Lakeshore Drive. My first day in this new role was two days after your departure. I was disappointed to hear that your experience was...
More
I had a pleasant stay at the Hilton Garden Inn Birmingham/Lakeshore Drive. I was in town for my family reunion and this hotel was in a great proximity to all the events for the weekend. There's plenty of fast food restaurants around the hotel. The front desk staff is the nicest group of people you'll meet. The rooms are clean...
More
If you own or manage Hilton Garden Inn Birmingham / Lakeshore Drive, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
34 Reviews
168 Reviews
