Other hotels should take lessons from this one! We felt like guests... We have been traveling since the end of March and this hotel is the best one so far. Check-in was very smooth. The gal at the front desk was very welcoming and friendly. We stayed for 4 days, and everyone that we interacted with at the front desk...
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Rita P, thank you for your rave review of our hotel and staff!!! We take great honor in providing all of our guests with a clean, comfortable, and enjoyable place to reside while traveling. Thank you for taking time out of your day to review us on TripAdvisor. Please recommend us to all your friends and family when they come...
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I am writing this during my last night of a three week business stay . I wish I had stayed here about six months later, because by that time they likely would have been done with the extensive renovation that is currently underway. My room had not yet been renovated/updated, but was by no means bad. It was showing a...
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Thank you Nimes011 for taking the time to review us on TripAdvisor. As you said in your review, we are undergoing renovations in all of our rooms. From knocking down the pop-corn ceiling, to tearing off the wall paper and adding fresh paint, to replacing the art-work, to adding new furniture. We are making ever effort to keep our property...
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The room we stayed in was very clean and comfortable. Never heard any noise from outside which is rare in a hotel. All of the staff was very friendly & accommodating. The hot breakfast bar was very good. There was no shortage of restaurants and shopping facilities in the area. I just can’t say enough good things about my experience...
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Knoxville, we were glad to have you stay with us here at Best Western PLUS! There is truly no shortage of restaurants and shopping facilities in the area. As a staff, it is our goal to make sure we deliver superior customer care. From the front desk, to housekeeping, to the breakfast attendant, to the rest of our employees, we...
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Check out the wonderful indoor pool at this all-suite hotel. The pool area is wonderful with nice tables and chairs and a clean and warm pool. Very nice!
The owner and staff are extremely helpful and go out of their way for guests. A family member stopped by with snacks and we needed disposable plates and forks. I asked if...
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Thanks Alice and Bob for such a wonderful review of our hotel!! We appreciate you taking the time to review us to the Tripadvisor nation. To all of our travelers, we would love to invite you to swim with the dolphins in our indoor pool. Rain or shine you can have a grand time!!! Remember that our Full Hot Buffet...
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I travel a lot for work and I always stay here when I am in Birmingham. The hotel, right off of I-65, is just a few minutes from downtown Birmingham. The price is about half of some hotels in downtown and includes free parking and free hot breakfast. Rony and the rest of the staff are extremely friendly and know...
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Reviewed 5 October 2011
Dear Kristen D, thank you so much for taking the time to review us on TripAdvisor. We are always glad to have any of our customers return!! We strive to take special care of each and every one of our guests.
As Kristen said in her review, we are currently updating all of our rooms with new paint, art work,...
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Hotel was very clean; very safe; monitoring system at the desk allowed staff to monitor parking lot as well as all corridors. The breakfast buffet was great; tasty food - bacon was very good and my husband even praised the grits. I was impressed with the manager's reception (held on weekday evenings M-T)...nice hor's doeurves, free drinks (and there seemed...
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It wouldn't be a real Breakfast Buffet in Alabama if we didn't serve GRITS!! We are glad that you enjoyed our Free Hot Breakfast Buffet as well as our Free Managers Reception!! Both breakfast and the managers are included in the price that you pay for a room. We take great pride in providing our guests with a safe, comfortable,...
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We felt very safe at this hotel and did not worry about the car or trailer in the hotel parking lot. The children enjoyed the indoor pool. Elevators were a nice touch as were the loading valet dollies left for guests. The rooms were nice, clean and large. Extensive breakfast was well made, biscuits & gravy were excellent. Bacon was...
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Travis B, Thanks for choosing to stay with us while in Birmingham, we value your business. We also appreciate you taking the time to review us on TripAdvisor. The safety of all of our guests is our upmost concern, and we are glad that you felt very safe while you were here at Best Western Carlton Suites. Many of our...
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This hotel was chosen as a layover on our way to Tennessee. Unfortunately, still on winter hours for pool. Not sure why an indoor, heated pool has winter hours. Closed at 9. Kids still got enjoy for a short time. Also, no food in pool area. Made for a pain in that my husband and I went to get food...
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We would like to thank you for taking the time to review us on TripAdvisor! We just did switch to Summer hours in our Pool area, so the pool is now open until 10:30p.m. I know this is no help to you now since you have already stayed with us. However, we appreciate your concerns, and next year we will...
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We stopped here on our way down to Panama City Beach. Basically we came in late for a sleep over and breakfast before we headed on our way. We had a jacuzzi room, King and a pull out sofa. We found everything in the room to be clean and tidy which was nice. The staff was nice and friendly. The...
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Jason O,
Thank you for taking the time to review us to the TripAdvisor Nation. Here at Best Western PLUS Carlton Suites, we take great pride in providing our guest with superior customer care. Whether it's our housekeeping, the front desk, or our breakfast attendant, we strive to deliver the Best possible experience for all our guests. We do offer...
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We reserved this room on our way to Florida as a place to stay in route. They had a indoor pool perfect to let the kids play in. We were given a corner room since the hotel was booked with ball players (high school) that night and the front desk woman did not want us to be disturbed. Our room...
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To all of our Family travelers, we are happy to provide your families with a great place to stay. From our Indoor Pool, to our Free Hot Buffet Breakfast, all the way to our Big and Spacious Rooms, we have what your family is looking for while traveling. We offer a great place to stay at an affordable rate. Thank...
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104 Reviews
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