I came back from this hotel a couple of weeks ago and am not satisfied at all! This is actually the worst 5 star hotel I have ever been. There was almost no service, the staff is not trained at all, nobody ever smiled except 2 ladies working at the reception desk and a waiter in the restaurant downstairs. 1.... More

This was our 2nd time to Borovets and the hotel better than our last hotel. Rooms very nicely decorated - very spacious room/bathroom, of high standard (cleaned daily). Reception staff very polite and friendly (Bell-boy very friendly chap and helpful). Buffet style breakfast OK (hot and continental style). Evening buffet OK but more variety would have been good. Salad bar... More

We are here for a ski week. The hotel is cheep and that is the only good thing. The breakfast is poor. The pool is smal and cold. The Spa is really strange. But above all is a night club. You can hear the folk music in your apartment till 5 am. If you are lucky till 2 am. You... More

After a long journey from the airport to the resort we arrived to discover that we were too late for dinner and would have to be given a food parcel that we could pick up in 5 minutes, however when we got back downstairs after dropping off our bags we discovered that the restaurant had opened just for us and... More

Traditional room deco - clean, good standard. Very good location. Poor service - from all staff everything too much effort!! Too busy watching TV, texting!!! Poor quality and standard of food - breakfast and dinner. Excellent snow and skiing. Food in the Derby very good. Will be returning to Borovettes - possible try the Rila excellent location.

This is the villa built by Bulgarian drug baron shot in Amsterdam. It is a monument to kitch which in its own way has a certain charm. The hardware is great (rooms, facilities) but the software (service) is typical Eastern European although some of the younger staff are charming and making a real effort. When you think what you pay,... More

Breakfast is like in a 2* hotel. Service sucks big time - not more than 2* The SPA center looks fine but service was awful again. We will definitely not spend our money in this hotel - never again...

Room- We had a large room on the top floor (503), this was classed as a standard room. We were surprised by the size of the room as this was much bigger than any 4 or 5 star room that you would get in the UK. The bathroom was also big with shower over bath. We had clean towels and... More

Attractive hotel and well lit in the evenings, staff are OK, but the rooms are a bit tired and shabby. It is located at the far end of the resort, so not as handy as other hotels for Ski lifts etc. Saying all that, we got a good cheep deal at the start of the ski season and got our... More