I stay at this hotel on my business trips to Sao Paulo. Very friendly staff. They offer complimentary car service within 5 miles of hotel radius. That is a plus if your office is within 5 miles. They have the best bakery in Sao Paulo. And the breakfast is one of the best too. Their restaurant is over priced but...
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Dear Guest,
We were delighted to receive your review and positive comments about the F&B and its facilities, which are exclusively offered to our guests. The traffic in Sao Paulo is very intense in all regions of the city, so our Front Desk team recommends that guests schedule transportation in advance. We hope you choose us again!
Sincerely,
Alejandro Geis
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My husband and I stayed for two nights and our backs will never forget! The mattress is worthy of a 100 year old bad motel. Very used. We could feel the springs on our back. Also the room had a bad smell to it and stains in the headboard, carpet and on the furniture fabric as well. We complained about...
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Dear Guest,
At Mercure Grand Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your comments concerning the "aspect of our room and matress". We are constantly improving our guest's services, especially when we receive comments that make us the opportunity to act in this...
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I enjoy the mid sized hotels with quality service. This was just right for the value and offering. Staff was efficient and helpful at check in; they managed the currency exchange, directions to mall, and got us the rooms at the morning check in prior to noon.
The area has the big park and a busy avenue to walk but...
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Dear Guest
Thank you very much for writing a review about our hotel!
I am glad to know that you enjoyed our services and structure
Please, if you have the time, it will be a pleasure to hear more about this situation to be able to clarify any doubt. My contact is h0578-gm@accor.com
Thank you very much for sharing your...
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During my stay I experience some health problems, and I experience that phrase "like in home". The hotel service was very efficient and call me several times to check my state. I dont remember the name of the person who was in charge of the hotel front desk at that time...but excellent service. Apart from that the hotel is beautiful...
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Dear Mr. Roberts,
Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our fabulous bedding!
Do remember that we value your feedback. Thank you very much indeed!
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Just arrived at Sao Pauolo Sofitel on R. Sena Madureira after a long flight from USA. Great service from the time arrived at the airport, great room with all comfort of the Ritz Carlton that we are used to. I highly recommend them.
Dear Sir,
Many thanks for your comments at Trip Advisor regarding your recent stay at Sofitel São Paulo Ibirapuera. It is always a pleasure to receive positive feedback which will serve as an encouragement to all our staff as we strive to continously improve our quality of services. We thank again for sharing your experience and we hope to welcome...
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The Sofitel Sao Paulo is a wonderful hotel in central Sao Paulo. Check in was easy and the staff were very friendly. Rooms were comfortable and internet service was excellent. Check out was a breeze. Overall wonderful experience!
Dear Sir,
Many thanks for your comments regarding your stay at the Sofitel São Paulo Ibirapuera, It is always a great pleasure to receive positive feedback and to share it with our team, as we strive to continuously improve the quality of our services.
We hope your next visit to our hotel will be as pleasant as the previous one....
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I've been at the Sofitel for two nights Sept 30th to Oct 2nd. The good service has started at the check-in time. Room is excellent, big, comfortable, bathroom is also excelent with all kind of shampoos, Breakfast has excelent ham, eggs cooked as you ask for, croissants French made,
service is perfect. There is wi-fi in your room (included). The...
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Dear Sir,
Many thanks for your comments through TripAdvisor regarding your recent stay at the Sofitel São Paulo Ibirapuera. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Many thanks again for sharing your experience and we hope...
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