Santos never had good hotels. Local citizens say there was a monoply of hotels in Santos owned by only one guy. Mercure were the first hotels to break this monoply. The view of the hotel could not be better. I got the standard room with a side view of the beach from the balcony. The rooms were very big (living... More

When you go to a Mercure you expect modern rooms with confort and a good service. This hotel though has none. To begin with it looks like it was build by apes, several structural problems, the balcony tiles are about to wear off, doors are not well made and some of them don't fit properly same happens with the wood... More

I spent one week in this hotel and I must say it was a big disappointment . Firstly ,people working there need urgently a good training what hospitaity means .Breakfast in the restaurant was terrible ,with angry looking at you workers ,nobody speaks English so no communication possible .Ordering any room service - same problem . House-keeping service below expectations... More

Since several years I come to Santos for business. And always there was no decent hotel - this has now changed! Since some months there is the brandnew Mercure hotel right on front of the pretty beach (see picture from my room attached). My room was spacious and the bed was big enough (which is not normal in Brazilian hotels).... More