The hotel is beautiful and well situated in Pelourinho area of city. It is well decorated and the food is great. The housekeeping is not very good, I had to complain to get sheets changed and no water was left for drinking. Security is oppressive rather than reassuring and for a small hotel I found it disappointing that staff could... More

Hotel stunning one in million, staff well trained bi lingual and polite, rooms huge, food excellent, butttt my goodness no wifi in the rooms only a plug for a pc, so no use of what everyone has an iPad, there is wifi round the pool and eating area. Really the only lux hotel to stay in, tried the other Pestana... More

Poor. I dont know where to start there was so much i hated about this hotel. Suffice to say no one smiles here. Please please please DO NOT stay here. No one cares so invest and support another hotel in Salvador. We checked out as soon as we could - it was worth the cancellation fee.

I stayed in the hotel with my family on New Year's Eve and have nothing negative to say. The property and our rooms were beautiful. The staff spoke English (unlike anywhere else we stayed in Bahia) and arranged a city tour for us on December 31st - not an easy feat. We felt safe walking around the Pelourinho, although the... More

Yes, the hotel structure is undeniably beautiful. But, for us, thats where it ended. Our room was like a cave. I understand that because of the age of the building there are no lights overhead. The rooms rely on floorlamps. Our room had three lamps - one of which did not work the whole time (and after two calls to... More

This is a super hotel with a lot of atmosphere and you really get something of the feel of how it would have been when the monks lived there. They have retained many of the features that make it such an intersting place to stay. There is also a sacristy within the hotel which is kept locked but will be... More

We really enjoyed staying here. The convent is beautiful and the rooms are lovely. It is right in the heart of the old town - the area is quite dodgy - particularly after dark- so best to catch cabs and stick to main streets.

This 'leading' hotel needs leadership. The hotel failed to arrange for our airport pickup, did get us to our room promptly, but ignored us when we went down to the restaurant for a meal: we eventually sat ourselves, then waited 20 minutes for a menu and it took another half hour to order and secure a glass of wine. Asking... More

I just stayed in the Pestana Convento de Carmo for the last four days with my family. It was an excellent experience. Not only is the hotel located in a great part of the city (the historic center), but it is also a beautiful building. The center of activity in the hotel is the circular pool/fountain in the courtyard. While... More