My cousin and I stayed the week of May 8-12 for girl's night. We had an exceptional room, excellent customer service and a wonderful view. Upon arrival there was a bit of misunderstanding about the room and were given oustanding customer service by the staff. Our room was upgraded the next day. I must say the staff and management were...
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I stayed in this hotel with my family over Memorial Day weekend. It was just OK.
At check-in, I was thanked for being a Gold HHonors member, and then it was pretty much downhill from there.
As a Gold member, I'm supposed to get free breakfast vouchers. My room preferences are also set for a "high floor, away from the...
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Thank you for your review. While I am glad your check in experience was positive, I am sorry that we did not exceed your expectations in other areas.
You are correct, the breakfast coupons are offered to Gold Members and should have been ready for you at check in. My apologies that they were not. I am unsure why the...
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This stay was excellent. The staff was rememberal. They have a club and pool in the hotel, if there was not a reason to go out then I would have stayed inside and used the services. The staff was very respectful, even when I came in at 4:30 in the morning. curtsy of Daniel (you go man).. Hotel offers parking...
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Thank you for your review. It is so nice to read that you had such a positive experience. I am glad you enjoyed the Skydome & the pool. Thank you for mentioning the staff and signling out Daniel, as I will share your comments with them.
Thank you again for the positive review and we hope you return soon. We...
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The DoubleTree in Crystal City was a wonderful experience. The suite (so my daughter wouldn't have to hear my snoring : ) was ultra-well appointed with really nice art, looked like it had just been remodeled, was spotless when we arrived and refreshed just as spotless each time, we had fresh chocolate chip cookies to greet us, and you could...
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Thank you for your review. I am so glad to read you enjoyed one of our newly renovated suites. The feedback on these has been fantastic and I am glad to see you too had a positive experience. The housekeeping staff does work hard on not only cleaning each room/suite to exceed expectations, but also to smile/ welcome each guest...
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My Daughter and I stayed at your hotel for 5 days May 12 to May 16 We were there for the National Police Memorial Services Honoring the Fallen law Officers, of which my son is one.
Your hotel was a blessing to us, such a comfortable haven after days and sometimes evening of stressful activities.
We felt at home when...
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Thank you for your review. First, I'd like to let you know I am sorry for the loss of your son; he is a true hero! I am so glad to read we were able to make a stressful visit a little better. I will be sure to pass your comments onto the team. We host the COPS group each...
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Stayed here for one night while moving our daughter to DC for the summer. Upon checking in we were given our room keys & upon entering the room quickly realized that we were in someone else's room. Luckily they were not there but there luggage, belongings, etc. were. Went back down to the desk & they were completely dumbfounded on...
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Thank you for the review. I am glad you were able to have a positive experience despite the check in challenge. Being checked into an occupied room is unacceptable and something we take very seriously. While this mistake does happen in all hotels, thankfully it is extremely rare. My apologies to you and your family that this happened.
It is...
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I'll preface my review by saying that I am a Hilton Silver Honors Member (receiving free Internet), stayed only one evening, and did not use any of the hotel's facilities. I was in on a Friday night and found Sheila, who checked me in, extremely pleasant to deal with and engaging. She certainly set a great tone for the rest...
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Thank you for the review. I am glad you mentioned that you are a Silver member and took advantage of the complimentary Internet. That gives me a great opportunity to point out that this is not offered at many hotels. The Hilton HHonors program offers complimentary Internet to Gold & Diamond members. As a way to show our appreciation for...
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We were in a renovated part of the hotel, and found the room very nice and comfortable. Our room was cleaned and serviced by the delightful Ofilia, who was one of the best parts of our stay. Very considerate and nice, and anticipated our needs (like extra coffee) in advance. We did find that the charges were excessive for things...
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Thank you for your review. It is so nice to read you enjoyed your renovated room. The feedback on the renovations has been so positive and I am glad you got to experience a renovated room. It is rare that people take the time to mention the housekeeper, so thank you for doing that. We will most definitely share this...
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I have stayed here in the past, last trip I was told renovations would be complete by this May, but it was loud with lots of construction still happening. First room they gave me was occupied. Then I had to wait many hours and still got a pretty poor room compared to my prior stays. We needed a fridge for...
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Thank you for the review. I am very sorry for the challenges you had during your stay. The renovation project was to be over by May. There was a delay in reopening the Lobby Bar as some of the flooring had come in damaged. I am happy to let everyone know that the Lobby Bar is reopened and the current...
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Last year I could have sworn we were in a gorgeous room in the North Tower with my colleagues. When I asked the desk clerk, Terrance, he agreed- buy a clue Terrance-NOT. He had right to correct me. We took two rooms on the 7th floor North Tower. What a disappointment. Rugs old and dirty. Musty odor. The only nice...
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Reviewed 31 May 2011
Thank you for your review. I am very sorry that you were unhappy with your room this year. Without knowing your name, I can not comment on what room you stayed in last year as to compared to this year. Terrance may have been agreeing/confirming that you stayed in the North Tower last year. Terrance would not have intentionally deceived...
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336 Reviews
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