We stayed at this hotel for the week of July 4th. It was perfect. The hotel is directly across from the Metro rail station. Once we parked at the hotel, we didn't have to get back into our suv until it was time to leave. This was great because parking was Very tight in the parking garage. Our only regret...
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We were there with a wedding group and several of our reservations were incorrect on check in including the bride's. It took a bit of doing but they did fix things. When they did check us in finally, they did not go over any of our benefits. We had to ask for the special rate for parking as they were...
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This hotel was a great location for our trip to DC. The metro yellow line is right across the street! Very easy to get around on the metro. The neighborhood was fine. We took the free Old Town Trolley to some cute shops. The front desk staff was helpful with direction on the bus to Mt. Vernon.
Thank you for taking the time to write this review. I am pleased that you and your family were able to appreciate the convenience of our hotel and the charm of Alexandria Old Town. I look forward to your return. Best Regards…Mary Anne Russell General Manager
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You can tell the management has been working hard on making this a strong property. Communication was great about the amenities and services available. The train station is across the street and plenty of dining options are in the area. I will recommend this to others heading to the DC area.
Thank you for your kind words. Our management team does work hard to keep things running smoothly especially in this exciting time of change and renovation. All of our staff is exceptional and I appreciate that you took the time to acknowledge them. Thank you for your referral and we look forward to your return. Best Regards…MaryAnne Russell General Manager
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This place has a great location for food, shopping and tourist things. The George Washington National Monument is a short walk and in full view of the hotel. Go up the elevator in the monument and get a great 360 degree view! The hotel has great full breakfast, omelette station, free happy hour in the evening, just a great place.....
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Thank you for staying with us while visiting the DC area. I appreciate that you took the time to write this review and wish to be able to welcome you again soon. Best Regards…MaryAnne Russell General Manager
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Excellent if a trifle dated property characterized by superior location and accommodating staff seriously compromised by predatory and confiscatory parking arrangements.
Reviewers from North Carolina have remarked on this deficit. I can only add that local alternatives appear nonexistent. One pays New York prices to park in an underground facility where parking even a compact sedan is a challenge. The...
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Thank you for your review. As an employee of this hotel I understand that the underground parking garage is at times a challenge and accommodating larger vehicles can be an issue. We share these 1000+ parking spaces with a large business complex and have positioned the parking area closest to the hotel entrance for ease of maneuvering with luggage. I...
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I chose the Embassy Suites at Old Town since it's in a great location; just across the street from the King Street Metro. I normally have a great stay at Embassy Suites, but this night just didn't measure up. As previously noted, the hotel is undergoing a renovation, so things were a little out of kilter, which I can understand,...
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Thank you for your detailed review. As you stated we are still in our renovation stage. We are, however making tremendous progress. Our new restaurant has recently opened for service and is settling in nicely, providing delicious food to hotel guests and neighboring office staff. As we continue updating our hotel throughout the year with a new exercise facility, new...
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As a long time resident of the DC area, I've stayed at this property on numerous occasions catching an early flight out of Reagan, staying close to the Pentagon on a snowy night, or, enjoying a quick overnight getaway to blow off a little steam. You can't beat this hotel's location across the street from the King Street Metro and...
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Thank you so much for your kind words. Our guests are important to us and when our staff has the opportunity to recognize special days or events in their lives, they do. We value everyone who walks through our doors whether a repeat seasoned traveler like yourself or a first timer and wish to provide friendly and efficient service to...
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When I stayed in April 2012, a renovation project was underway. As a result, the morning breakfast was served upstairs in Duke’s Restaurant and not in the Atrium. The temporary set up was crowded, dimly lit and included other compromises like orange juice served in individual plastic containers and a small portable stove for omelettes. The atrium is undergoing renovation...
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I thank you for taking the time to write this review. We are fortunate that our renovation efforts are on target and hope to be welcoming our guests to our new breakfast and bar atrium beginning May. We are anxious to get our hotel staff working towards accommodating our guests in our newly renovated area and resolving any issues as...
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I have stayed several times at the Embassy Suites in Old Town Alexandria, on business and on vacation, and it is always a pleasing experience. Their breakfast is always nice.This time they were doing some remodeling but, hey, it goes with hotel maintenance. The hotel is across the street from the King St. metro stop and is very convenient to...
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Thank you for being a repeat guest, we love to hear from those who know us well. We are very excited about our hotel renovations (atrium restaurant/bar to be open early May-Exercise facility in July-Aug) and can’t wait for you to experience it firsthand. Please visit us again after these are complete. Best Regards…MaryAnne Russell General Manager
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