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Renaissance Austin Hotel

4.0 of 5
9721 Arboretum Blvd, Austin, TX 78759
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Renaissance Austin Hotel
Ranked #53 of 179 hotels in Austin
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261 reviews from our community

Traveller rating
    83
    102
    47
    24
    5
See reviews for
Families
30
 
Couples
36
 
Solo
21
 
Business
138
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Dallas, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 14 May 2013 NEW

Stayed at the Renaissance Austin last week. Only a few minutes from downtown and convenient to high-end shopping at The Arboretum and Domain. The hotel is the second largest in Austin, but you don't get lost in the shuffle.....the service is outstanding. It's just been renovated and the rooms have plenty of amenities and are beautiful. Good food in the... More

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Kitchener
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW via mobile

We stayed at this hotel for four nights in May while attending a conference. We arrived late and check in was a breeze. They assigned us a room on the 6th floor that overlooked the courtyard. The courtyard is the focal point inside the hotel with rooms on all levels surrounding it. Only one side actually has rooms that look... More

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See 2 more reviews by Jayawayfromhome for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
16 May 2013

Thank you so much for your kind remarks regarding our hotel! It is a true pleasure to be the general manager at this beautiful property. I am glad you enjoyed your stay and I hope to personally welcome you upon your return to Austin. Our ambassadors love the city, the company and the hotel; which makes for a really fun... More

Hamilton, Bermuda
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 9 May 2013

Overall - First of all, I need to explain the title and the rating: the staff there were definitely friendly and try to be helpful, and the amenities were all generally good; nothing was excellent which is why the 4-star rating. As for the title, Austin is currently in a state of rapid growth and you can definitely see this... More

Was this review helpful? Yes 1
See 3 more reviews by CarolinLondon111 for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
13 May 2013

Thank you for staying with us this past week. On behalf of our team at the Renaissance Austin, we always are grateful for our guest feedback for those that take time out of their busy schedules to share it with us. All feedback helps us get better as we strive to be Austin's best. I have already shared your feedback... More

Colorado Rockies
Top Contributor
104 reviews 104 reviews
42 hotel reviews
Reviews in 66 cities Reviews in 66 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 7 May 2013

Stayed 3 nights for a conference. Lovely hotel. No complaints. Comfortable room/beds. Good buffet breakfast. Ate in restaurant one night - Great food, but overpriced for what you got. I really did enjoy my 3 fish tacos.

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See 4 more reviews by DineRight4 for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
9 May 2013

We so appreciate you taking the time to share your nice note about your recent stay at our hotel! I always love to hear from our guests and really enjoy hearing about a guest new discovery of our property. We too love our location and its a great deal of fun coming to work in this beautiful setting. I hope... More

mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 May 2013

I recently stayed at the renaissance hotel for two nights I got a very low rate on one of the discount agencies. normally when I book at those savings Im treated like a second class person, but not here they treated me like I was the best customer they ever had. I have ben in the business for 32 years... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
9 May 2013

Thank you very much for your kind compliments regarding your recent stay. Our ambassadors love to go the extra mile for our guests and I believe that is because they genuinely have the spirit to serve and pridefully love our hotel. I hope to personally meet you upon your return to Austin. Thank you for taking the time to share... More

Dallas, Texas
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 May 2013

We very much enjoyed our stay at the Renaissance Hotel. Our room appeared to have been recently renovated, and contained modern decorum and a plush finish out. The rooms are quite spacious and comfortable, with virtually any amenity of a hotel of its class desired. The lobby was gorgeous, and contained one of my favorite touches (or pet peeves if... More

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See 3 more reviews by Herb G for Austin
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
3 May 2013

Thank you so much for your kind remarks regarding your recent stay with us! We have recently completed extensive transformation of all of our guest rooms, lobby, grand ballroom, high tech components, landscaping and so on. We want to be Austin's friendliest hotel and a genuine representation of a pure Austin discovery for our guests. It is a hoot being... More

League City, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 29 April 2013

The Renaissance Austin is by far one of the best hotels that I have stayed at in Austin. I felt very comfortable in my room and the service was excellent. The hotel is located in the Arboretum which is a very convenient location with lots of shops and restaurants. This hotel will be at the top of my list the... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
3 May 2013

Thank you so much for sharing the fabulous feedback on your recent stay with our Renaissance Austin! It is so fun to be the gm here; not only because of our great address and beautiful hotel, but most of all because of our amazing ambassadors. The team loves the city, love our company, and love this property. I hope you... More

Sao Paulo, SP
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 28 April 2013

I travel regularly on business to Austin an normally stay at the Marriott in Round Rock, but decided to try this Renaissance on my last trip. Was a great choice and I'll definitely stay there again. Rooms are very comfortable and recently renovated. Location in the Arboretum has several great restaurants and easy access/short drive to other areas of the... More

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Rob G, General Manager at Renaissance Austin Hotel, responded to this review
13 May 2013

Thank you very much for taking the time to share your very nice note about your recent stay at our hotel! I always love to hear from our guests and really enjoy hearing from new guests that have recently discovered our property. We too love our location and its a great deal of fun coming to work in this beautiful... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 24 April 2013 via mobile

Exorbitant room costs, and non existent customer service except for valet parking and men holding doors open for you. Dare not forget anything in your room when you check out because it will immediately vanish the same day. There is no free wireless Internet here and is charged at $ 22.50 per day and is not disclosed until checkout.

Was this review helpful? Yes 1
Rob G, General Manager at Renaissance Austin Hotel, responded to this review
14 May 2013

Thank you for taking the time to share your experience with us. We are very sorry that you obviously did not experience the level of customer service that we are known for. I would love to visit with you about specific areas to enable me to share with my time in an effort to achieve excellence. We typically receive rave... More

Fort Worth
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 23 April 2013

We went to Austin a couple of days early for a convention and I was looking forward to a nice hotel. What a disappointment! We stay elsewhere for the first two days then checked in at the Renaissance on Sunday about 4 pm. We reserved a room with 2 queen beds and at 4 pm they did not have any... More

Was this review helpful? Yes 2
See 2 more reviews by CowtownNative for Austin
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Additional Information about Renaissance Austin Hotel

Also Known As:
Renaissance Austin
Austin Renaissance
Renaissance Austin Hotel Texas
Address: 9721 Arboretum Blvd, Austin, TX 78759
Phone Number:
Region: United States > Texas > Austin
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotels in Austin
#37 Business Hotels in Austin
Price range (per night): 168 AUD - 392 AUD
Hotel Class:4 star (4*)
Reservation Options:
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