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All 179 Austin hotels

Holiday Inn Express & Suites Austin - Sunset Valley

2.5 of 5
4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
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Holiday Inn Express & Suites Austin - Sunset Valley
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57%
Ranked #113 of 179 hotels in Austin
Most recent review
4 of 5 stars Reviewed 10 May 2013
deenjil Solomons, Maryland
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57 reviews from our community

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Solomons, Maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 10 May 2013

We stayed here to attend a family wedding the end of April, 2013. For all practical purposes, we just took over the lobby to visit with family. There is a nice long pub-height table that was great to sit at a visit after breakfast time. The staff was very accommodating and gracious. The highways around here take some getting used... More

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Christchurch, New Zealand
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 May 2013

The location of this hotel was the only reason for staying at this hotel - there is very little accommodation in the area. We stayed at the hotel twice, both times in even numbered rooms. The hotel is an L shape, If wishing for a quieter room the best option would likely be odd numbered rooms X03 - X15 (X... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review
22 May 2013

Dear Kilmore_12, Thank you for your feedback. It is nice to hear that you liked the location of our hotel. We strive to accommodate all of our guests and their needs and I am disappointed that we did not meet your expectations with regards to your room accommodations. We are working hard to improve our product and service and we... More

Tustin, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 28 April 2013

I have to admit, after reading some of the reviews I was concerned about staying here, but we were visiting relatives, and this was the closest hotel. I am VERY picky about where we stay, and usually select Westin, Marriott, Loews, etc., but location was important for this trip. Having spent three nights here, I really don't get all the... More

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Newark, New Jersey
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 April 2013

We stayed there for 3 days this April. It is in a convenient location, with Ample parking and easy access to 290/71, although it is a few miles from downtown. The rooms are standard HI-X quality and size, so no surprises either good or bad there. The hotel amenities are also fairly standard, but the breakfast buffet is a bit... More

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1 review
2 of 5 stars Reviewed 19 February 2013 via mobile

I called and asked all the questions we normally do but this time I learned my lesson! 1. Yes they have a pool but it's outside and not heated. 2. Yes they have a fitness room but it's closed for now. 3. They do not have laundry facilities & had no idea where the closest laundry mat was-thank you google.... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review
10 March 2013

Dear Kc8qzc, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback... More

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St. Louis
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 9 February 2013

We plugged the hotel's address into 3 different GPS devices, and none of them could take us there. We drove up and down and under and up and down and back around at least five times and we not only could we not find it, we couldn't see it. We were on the 1 and then on 290 and then... More

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Santa Fe, New Mexico
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 25 January 2013

The hotel in undergoing a major renovation, however the staff goes way out of their way to make sure your stay is perfect. Kimberly at the front desk is great. Usually a front desk person is just filling a spot. Kimberly is bright, cheerful and so willing to please. Much kudos to her and this hotel.

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Victoria, Texas
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 24 January 2013

Very bad air conditioning, (I stay in HIE for good air conditioning) touchy toilet (took forever to fill), and so, so beds. Also very isolated (could not see sign until right on top of it) with no security. Construction everywhere. Unfriendly staff. I hope they get more resturants (for breakfast) or businesses around them as the only plus was it... More

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IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review
6 February 2013

Dear Debi G, Thank you for your stay and leaving us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are pleased you liked the convenient location of our hotel. We are sorry sorry you were not fully satisfied with the room accommodation and for any inconvenience caused you during... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 21 January 2013

Yes, this place is under construction, but it was still a wonderful place. It wasn't perfect. We had a temperamental A/C unit, toilet ran constantly (couldn't hear it unless the door was open), and jerks slamming their door at 4 a.m. 7 TIMES --BUT-- The staff was polite. Our room was clean. The mattress was great and free of bed... More

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Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 of 5 stars Reviewed 17 January 2013 via mobile

I would not recommend staying at this hotel at this time. While the room we had was clean, outside in the hall was still under construction. Also there was no Internet and the tv only had one channel. And we were charged full price. The young lady at the desk during the night was pleasant and tried to help with... More

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See 2 more reviews by peastertexas for Austin
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Austin - Sunset Valley, responded to this review
31 January 2013

Dear peastertexas, Thank you so much for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class service. For that reason, I apologize for any inconvenience the ongoing construction may have caused during your stay. As you noted, we are constructing the property and hope you will... More

 
 
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Additional Information about Holiday Inn Express & Suites Austin - Sunset Valley

Also Known As:
Holiday Inn Express & Suites Austin - Sunset Valley Hotel
Holiday Inn Express & Suites Austin - Sunset Valley Hotel Austin
Holiday Inn Express And Suites Austin - Sunset Valley
Holiday Inn Express Austin
Holiday Inn Austin
Austin Holiday Inn
Holiday Inn Express & Suites Austin - Sunset Valley Texas
Address: 4892 US Highway 290 W, Sunset Valley, Austin, TX 78735
Phone Number:
Region: United States > Texas > Austin
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #113 of 179 hotels in Austin
Price range (per night): $137 - $185
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Take a Virtual Tour of the hotel.Experience Holiday Inn Express Hotel & Suites Austin-Sunset Valley. Our hotel is minutes away from Austin-Bergstrom International Airport, Downtown, and the 6th Street Entertainment District.Take a visit to the Austin Zoo, Texas State University, Zilker Park, or drop by the Austin Convention Center. Go shopping at Barton Creek Mall or the Brodie Oaks shopping center for your enjoyment! Discover all Holiday Inn Express Hotel & Suites Austin-Sunset Valley has to offer! Visit Austin, TX and stay smart at the Holiday Inn Express Hotel. ... more   less 
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