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Embassy Suites Austin - Downtown/Town Lake Austin Texas

3.5 of 5
300 South Congress Avenue, Austin, TX 78704
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Embassy Suites Austin - Downtown/Town Lake Austin Texas
Ranked #56 of 186 hotels in Austin
4.0 of 5 stars 126 Reviews
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126 reviews from our community

What travellers say about this hotel
  • Happy Hour(10)
  • Parking garage(6)
  • Very clean(5)
  • Evening reception(4)
  • Flat screen(3)
  • Little dated(3)
  • Bat bridge(3)
  • Room service(3)
  • Living room(3)
  • Very nice(3)
Traveller rating
    27
    52
    26
    13
    8
Only show reviews for Family (27) | Couples (14) | Business (43)
Date Rating
Van Buren, Arkansas
Top Contributor
58 reviews 58 reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 27 May 2012 NEW

I am writing this review as I stay here, and I have to say that having stayed here before, the service has definitely gone downhill. The rooms are renovated and nice, and the location is excellent. However, the waitstaff at the restaurant were rude, and the lady who checked me in at the hotel was cold and unhelpful. I used... More

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See 4 more reviews by ArkansasBoilermaker for Austin
Houston, Texas
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 21 May 2012

Highlights: -location is right over the bridge from the city and about a mile from 6th street night life. (cab ride for 2 was less than $10 and walk was about 20 minutes.) -Close to park and Lady Bird Lake (definitely walkable) -Breakfast (great options) -Rooms are clean and spacious -Elevators are pretty fast -Crabtree and Evelyn toiletries (fancy!) -Quiet... More

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See 2 more reviews by AHilbs for Austin
Vermont
Senior Contributor
30 reviews 30 reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 18 May 2012

What a great hotel~I've stayed at the Hampton Inn on previous visits to Austin but this time chose the Embassy Suites as it was cheaper. ES is my chain of choice so I was very excited to stay here and I was not disappointed. The room was immaculate; happy hour was great and breakfast was nice. The staff was very... More

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See 3 more reviews by tashapVermont for Austin
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 May 2012

After reading a mixed-bag of reviews, we had settled on having an average room in a not-so-average city. No problem--we intended to do a lot of exploring anyway. We were pleasantly surprised to find friendly, fun and very helpful front desk staff (ask for their favorite places and you'll win them over), our room was fantastic--newly renovated and very fresh,... More

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See 6 more reviews by MeriwetherGirl for Austin
Charlotte, North Carolina
2 reviews
4 of 5 stars Reviewed 13 May 2012

This hotel was a great find. I had read mixed reviews on TA prior to booking and I was pleasantly surprised what a great hotel this really was. Excellent location (w/ a view), newly renovated rooms, excellent price, free breakfast, free happy hour every day. It is an older hotel and the overall interior seems a bit dated, but the... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
14 May 2012

Dear etjNC, Thank you for taking the time to review your recent stay with us. We are pleased to hear that you enjoyed the new rooms; some of our suites offer great views of downtown Austin! We are very excited about the new look and are thrilled to get feedback that our guests are as well. We are also glad... More

1 review
4 of 5 stars Reviewed 7 May 2012 via mobile

I stayed at this hotel for two nights, 5/3-5/4, and enjoyed my stay overall. The hotel is visibly older both in the lobby/reception area as well as outside however, the rooms appear to have been recently updated with new furniture, which was nice. The location is great and is just across the bridge from Downtown Austin, and a short taxi... More

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JodySmith, General Manager at Embassy Suites Austin - Downtown/Town Lake Austin Texas, responded to this review
10 May 2012

Dear kvenanzi, I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the power issues in your room and will work with our maintenance team to ensure this does not happen again. We appreciate your patience while we worked to fix the power. Please also... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 April 2012

Stayed during SXSW 2012 for a week. Great price large room at back of hotel - so no view but at least i got plenty of sleep when eventually made it back to room. To be honest rooms could do with a re-vamp but exceptionally clean and functional. Didn't eat in restaurant but availed of complentary breakfast each morning. This... More

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Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 April 2012

My husband and I were in Austin for SXSW and booked here because other downtown hotels were full. This was a blessing because we were on the other side of the river, which meant we weren't surrounded by loud bars and people. We were close to all the great shops and restaurants on Congress Avenue. It was also only a... More

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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 March 2012

First time user of the Embasssy Suites. Much impressed.

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Richardson, Texas
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 24 March 2012

Biggest disappointment here was the remote parking garage behind the hotel. One has to walk an alley and around the hotel to get to the main/pedestrian entrance. In good weather it's an invconvenience. In rain it would be a significant hassle. And you pay $13 a night for self park. Otherwise, typical Embassy Suites experience. Comfortable room - no free... More

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Additional Information about Embassy Suites Austin - Downtown/Town Lake Austin Texas

  • Austin Embassy Suites
  • Embassy Suite Austin Downtown
  • Embassy Suites Austin
Address: 300 South Congress Avenue, Austin, TX 78704
Price range (per night):* 186 AUD - 307 AUD

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Embassy Suites Austin - Downtown/Town Lake Austin Texas
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