Thank you so much for sharing your experience with us. It's great to hear that you were pleased with your room. I do apologize for the level of cleanliness in the hallways; however, I am very glad that overall you had a great stay at our hotel. We truly enjoyed having you and your girlfriend visit with us! The staff... More

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding the quality of your room. Also, I am so happy that you enjoyed our hotel's location, close to downtown Austin. Still, I am sorry that you were disturbed in the middle of the night by outside noise. Thank you again for posting your review.... More

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not up to your satisfaction especially with the cleanliness of our hotel. In response to your feedback, I am going to work diligently with my staff to ensure the... More

Thank you so much for posting a review of our property. We are happy to know you truly enjoyed your stay with us. We look forward to welcoming you back in the future! More

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you had an unpleasant stay with us. Please know, the staff and I never meant to mislead you and apologize for making you feel this way. Still, while we do enable... More

Ava - I appreciate you taking the time to write such a wonderful review. I'm so pleased to hear that your stay was comfortable and that we were able to provide you with a "home away from home" experience. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room and the hallways as well as the odor which lingered is truly regrettable. We are very sorry for your experience. To prevent this from happening again, my team is taking the time to make... More

Thank you for taking the time to review your recent stay at Extended Stay America Austin - Arboretum - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent... More

Thank you so very much for your glowing review of Extended Stay America - Austin - Arboretum - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended... More