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Crestwood Suites Austin

2.0 of 5
12989 Research Blvd, Austin, TX 78750
Hotel amenities
Crestwood Suites Austin
Ranked #118 of 186 hotels in Austin
3.0 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    3
    8
    8
    8
    17
Date Rating
Little Rock, Arkansas
1 review
2 of 5 stars Reviewed 23 May 2012

Reviews are important, especially to travelers like myself. I have found myself rather dependent on reviews nowadays when making a decision when choosing accommodations. This being said, I will attempt to give an honest review for the sake of others. I spend about 9 hours a night in the hotel of my choosing -only to sleep. I made the decision... More

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SAN ANTONIO
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

I was very leery after reading the reviews because I have been burned before. I had to decide between the Hampton Inn or Crestwood. I wanted to have extra spending money for my trip, so I decided to go with the latter. What a relief when we walked in the room. It was very clean, good bed and bath linens... More

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Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 May 2012
1
person found this review helpful

I stayed at this location for 7 days. My room was very clean, a bit worn but fine. The location is ok. The wifi was out for 2 of the 7 days. Some of the clientele here was a concern....but overall it was ok.

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Mexico City, Mexico
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 April 2012

I actually stayed here for 2 nights back last month. I have to admit that I was a bit skeptical because of the reviews I read but I had a great stay overall. The room and bathroom were very clean and the kitchenette was spotless and really handy. The bed was comfortable and the bedding was very clean. I was... More

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The Woodlands, Texas
1 review
4 of 5 stars Reviewed 4 April 2012

This hotel offers you a great value without sacrificing comfort and cleanliness. The staff was very nice and took good care of me. It is a little older hotel, but everything was very clean. The bed was comfortable, especially for me as I am a very light sleeper. I would recommend this hotel for someone who wants a nice hotel,... More

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Minneapolis, Minnesota
2 reviews
2 of 5 stars Reviewed 21 March 2012

The lock on my room did not work very well, a gentle push on the door opened it, no key required. I reported this to the front desk on my first morning but it did not get fixed that day. I reported it again the second morning and it was fixed the second day. The front desk is closed overnight,... More

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Crestwood Suites Austin TX General Manager, Manager at Crestwood Suites Austin, responded to this review
29 March 2012

Dear Jim, Thank you for your time to review our hotel on Trip Advisor. I really appreciate your comments and I would like to sincerely apologize for the maintenance issues in your room. We are working on several improvements for year 2012. We do not take these reviews lightly and I assure that I will personally address your feedback with... More

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Osage, Iowa
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 March 2012

Pay more and go somewhere else! Mold on shower curtain, hair in bed, carpets dirty, halls stink. No business center. You can tell they are not cleaning the rooms thoroughly. Thank goodness only had to be here one night.

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See 7 more reviews by travelchicky13 for Austin
Crestwood Suites Austin TX General Manager, Manager at Crestwood Suites Austin, responded to this review
29 March 2012

Dear ­­­­­­­­­­­ Travelchicky13, Thank you for your recent comments regarding your stay with us. I would like to first and foremost apologize for the housekeeping of your room. I will discuss your comments with our housekeeping staff to ensure we correct them. Our goal is to provide always clean and friendly rooms and I apologize if we failed to do... More

Austin, Texas
1 review
5 of 5 stars Reviewed 16 March 2012

My month long stay at Crestwood Suites of Austin was so relaxing, My single suite was very clean, great digital TV, sound proof, tidy kitchen, clean laundry facilities and safe, The location was convenient to the highway and grocery store and other shopping, The staff was so very friendly and helpful, from the receptionist to housekeeping and even maintenance, even... More

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Crestwood Suites Austin TX General Manager, Manager at Crestwood Suites Austin, responded to this review
29 March 2012

Dear Linda L- Thank you so much for taking time out of your day to review our hotel on Trip Advisor. I am so pleased to hear that you enjoyed your extended stay with us. Thank you for the staff recognition. It is always great to hear the above and beyond things that the employees do to make sure customer... More

Tucson, Arizona
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 20 February 2012

Very friendly and helpful management; clean, decent room, ample parking. I booked Crestwood through a package deal on Southwest Airlines, which included flight, hotel and rental car. The car was necessary, and it took me about 1/2 hour to get from the hotel to the conference site at UT Austin. For me the location was good, and getting to and... More

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See 3 more reviews by busystudent for Austin
Denver, Colorado
2 reviews
4 of 5 stars Reviewed 20 February 2012

I just wanted to say I recently stayed here for 4 days, found it nice, and a great value, but what really made the trip was a mgr there named Paul Roberts he went out of his way and above and beyond this Gentleman could train many as his customer service was fantastic.

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Additional Information about Crestwood Suites Austin

  • Crestwood Hotel Austin
Address: 12989 Research Blvd, Austin, TX 78750
Price range (per night):* 68 AUD - 80 AUD

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Crestwood Suites Austin
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