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Extended Stay America - Austin - Downtown - Town Lake

2.5 of 5
507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Hotel amenities
Extended Stay America - Austin - Downtown - Town Lake
Ranked #124 of 179 hotels in Austin
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97 reviews from our community

    Trip type
Traveller rating
    11
    21
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    17
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Date Rating
Dallas, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 10 May 2013

Stayed at this place last year when it was a Homestead Suites hotel, primarily because of the location close to downtown. It was great last year. Now that it is an Extended stay, it has gone way downhill. The bathroom was dirty - hairs everywhere. The towels smelled moldy/musty. The dishes in the cupboards were dirty, several pieces of the... More

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Elkton, Maryland, United States
1 review
5 of 5 stars Reviewed 9 April 2013

Good value for the money, staff are extremely friendly and knowledgeable. Rooms are clean and spacious. Picnic table out back is a nice place to relax and have a cool drink. Breakfast was a nice bonus. Great locations for S. Congress St. and all the attractions.

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RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
10 April 2013

To our Valued Guest, thank you for taking time from your busy schedule to share your experience regarding your recent stay at Extended Stay Austin Town Lake. We are pleased that you enjoyed your stay with us and that the location was perfect for your travel needs. We look forward to seeing you again in the future. More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 25 February 2013

While the room and furnishings were satisfactory, the noise from other guests made the say very dissapointing. At about 3:30 in the morning on both nights of my stay, roudy guests in the hallway woke me up. I was told by the hotel staff that I needed to call the police as there is no onsite security to handle that.... More

Was this review helpful? Yes 2
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
1 March 2013

Thank you for taking a moment to let us know about your stay on Trip Advisor. I do apologize that we did experience excessive noise issues on Friday & Saturday night during your stay. We have instructed our staff be more proactive with regards to noise disturbances and how to handle them if they do not cease. It is our... More

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Philadelphia, Pennsylvania
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 22 February 2013

Hotel is so convenient to downtown. Short walk to town! Room was adequate - no frills but free WIfi was a bonus. A few of the women at the front desk throughout the week were not very pleasant. Since we stayed a week, we were told our room was eligible to be cleaned once during the week. We chose to... More

Was this review helpful? Yes 2
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
26 February 2013

I appreciate you taking the time to write a review of your experience with us. The encounter you described is not acceptable, and I sincerely apologize for your experience. In response to your feedback, I am requring all front of house staff be retrained on our service model to ensure a similar experience does not occur in the future. I... More

Zevenaar, The Netherlands
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 16 February 2013

The Extended Stay gives you great value for your money. The suites are spacious and clean, the hotel itself recently refurbished, wifi is free. The biggest plus however is the location - just a short walk to the lake and downtown and several bus stops at the nearby intersection. I'll definitely come again.

Was this review helpful? Yes
See 4 more reviews by BaldBuddha for Austin
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
19 February 2013

Thank you for your recent review of your stay. We hope that you will return to our hotel or any of our Extended Stay Hotels in Austin the next time you're in town. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 February 2013 via mobile

Will be back after great stay. Clean, convenient large rooms. Walking distance to so many attractions. Center of it all. The staff was helpful on all things and it was a great stay. This beats the other overpriced near-by competitors by a long shot.

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
18 February 2013

Thank you for taking the time to write a review of your stay. It's great to hear that you enjoyed our hotel and the location so much. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More

Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 December 2012

This place is actually a 2-star hotel. What gives it a 3rd star is very simply the price. There is no other facility in this part of Austin in this price range. This hotel is old. If not old than at the very least abused. It doesn't look like much has been invested into keeping the place maintained. The staff... More

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RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
4 December 2012

Thank you for taking the time to review your recent stay at Extended Stay America Austin - Downtown - Town Lake. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.... More

Fort Worth, Texas, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 November 2012

Was skeptical because of reviews and am thrilled to say my experience was great. Rooms were refurbished and clean and quiet. Had business at Palmer Convention Center and was able to walk over every morning.

Was this review helpful? Yes 1
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
30 November 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Homestead Austin - Downtown - Town Lake. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we... More

Denver, Colorado
Top Contributor
64 reviews 64 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 16 October 2012 via mobile

At the end of the day you need to be in the right spot. This hotel, for all its faults, is in the right location. Close enough to Zilker to ride, walk, or take a pedi-cab. 1.2 miles or so the back way to SoCo. Threadgills is a short walk. 1st street walking bridge is close to get downtown. Trail... More

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See 3 more reviews by tinternwales for Austin
RDOAustin, Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
17 October 2012

Thank you for taking the time to make us aware of your experience at Homestead Austin - Downtown - Town Lake. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology.... More

Tampa, Florida
Senior Contributor
21 reviews 21 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 27 September 2012

A perfect Home away from Home. Its walking distance to Congress Avenue atnd all of its really delightful offerings. However, you are not paying those ridiculous prices being charged by other places on the strip that do not even offer an complete efficiency. It is very clean and safe and did feel a lot like home.

Was this review helpful? Yes
See 19 more reviews by Susan C for Austin
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review
1 October 2012

It was very kind of you to for take the time to publish such a positive review of your stay at our hotel. It's always satisfying to read positive feedback from our valued guests, like you. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this... More

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Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Homestead Studio Suites Austin - Downtown -Town Lake Hotel
Homestead Studio Suites Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Austin Homestead
Homestead Austin
Extended Stay America - Austin - Downtown - Town Lake Texas
Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Region: United States > Texas > Austin
Amenities:
Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #124 of 179 hotels in Austin
Price range (per night): 108 AUD - 168 AUD
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Austin - Downtown - Town Lake
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