We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Novotel Kuala Lumpur City Centre

4.0 of 5
2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Hotel deals
Hotel packages
Hotel website
Hotel amenities
Special Offer
Explore Malaysia
Hotel Novotel Kuala Lumpur City Centre
Ranked #49 of 231 hotels in Kuala Lumpur
See lowest price for your stay*
Show Prices
*from our partners
Write a Review

1,906 reviews from our community

Traveller rating
    351
    848
    481
    155
    71
See reviews for
Families
509
 
Couples
630
 
Solo
240
 
Business
294
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Perth, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 11 May 2013

We arrived at Novotel quite late in the day (Monday @10pm) to a very friendly reception. When we walked into our room our first impression was very disappointing, not only because the room was quite standard, but we were expecting special benefits considering we were still on our honeymoon, we at least expected an upgrade (executive suite) as per our... More

Was this review helpful? Yes
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
15 May 2013

Dear Guest, Thank you for your kind feedback on the areas that we have fell short from our usual standards. Rest assured that we are taking the appropriate measures to address the concerns raised and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. More

Bandung, Indonesia
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 11 May 2013

Stay at junior suite for a couple days. Here is my review: Reception staff was very friendly and fast to handle my check in. Opened my room, and put one impression, good hotel. The room was very spacious and completed with a beautifull touch and well maintained. Separate living room, attached with table desk, espresso machine, separate shower and toilet.... More

Was this review helpful? Yes
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
13 May 2013

Dear Guest, Thank you for your feedback regarding your stay with us. We are delighted to hear that you and your family has enjoyed your stay. We look forward to welcoming you back! More

Hethersett, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 9 May 2013

Thoroughly enjoyed our stay with you. The position of the hotel is excellent - within walking distance of so many places and close to the shopping mall. The staff were all so friendly and helpful. Always a smile and nothing was too much trouble. The room was very pleasant and the bed very comfortable. Would definitely stay here again and... More

Was this review helpful? Yes 2
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
10 May 2013

Dear Guest, Thank you for your positive feedback from your stay. We are absolutely delighted to hear that you have enjoyed the rooms and the service excellence of our teams. We look forward to welcoming you back! More

Sydney, Australia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2013

Stayed for 6 days. Rooms were clean and comfortable, lobby was fairly big, and pool was sparkling. Great location right in the city with nearby access to Monorail, Train and KLCC. Bathrooms were adaquate, however there was clear signs of mould and dirt on the tiles covered by the shower curtain. Free wifi internet was provided, however quite slow. Rented... More

Was this review helpful? Yes 2

Review collected in partnership with Accorhotels.com

NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
10 May 2013

Dear Guest, Thank you for your kind feedback on the areas that we have fell short from our usual standards. Rest assured, Wifi services are currently being upgraded. We look forward to serving you better on your next visit. Please feel free to contact myself directly to arrange for your next stay. More

Perth, Australia
1 review
5 of 5 stars Reviewed 8 May 2013

The Novotel hotel is very centrally located and within walking distance of the towers and the surrounding shopping.We stayed in a junior suite which was very spacious and on the 24th Floor.We were entitled to breakfast and afternoon drinks on the 28th floor in the executive Lounge.The staff there were very accommodating and extremely helpful.We would readily Recommend this hotel.

Was this review helpful? Yes

Review collected in partnership with Accorhotels.com

NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
10 May 2013

Dear Guest, Thank you for your feedback. We are pleased to hear that you have enjoyed our Premier Floor Suites and the Premier Lounge services. Our team strives to make every stay a memorable one, and it is a pleasure to hear that yours has been. We look forward to serving you again. More

Melaka, Malaysia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 7 May 2013

Pavillion Shopping Mall is right ahead and Hakka Streamboat is beside. You can practically walk all over town ! The location is so ideal and we really had a wonderful time staying in this hotel. The service is excellent and the front desk staff are so friendly and helpful. If you drive, parking is so convenient and easy. The hotel... More

Was this review helpful? Yes
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
10 May 2013

Dear Guest, Thank you for your wonderful review of your stay with us. We have shared your comments with our teams and we are all delighted that you have had a great stay with us. It has been a pleasure for us to be of service to you and we look forward to welcoming you back! More

Melbourne, Australia
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2013

Each time I stay in KL whether for business or leisure this is one of my favourite hotels as it is close to everything, easy to get around and has family rooms or single. The staff are helpful and the service amazing. We had an early flight to catch and they boxed us up a breakfast so we could eat... More

Was this review helpful? Yes
NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
10 May 2013

Dear Guest, Thank you for your wonderful review. It is always a pleasure to read good and happy reviews from our much valued guests. We look forward to welcoming you back! More

Bandar Seri Begawan, Brunei Darussalam
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 May 2013

it's very convenience and good location for family, especial bring young children and old age people. just a walking distance to a Hakka restaurant just behind of hotel and shopping mall(locations like the bintang walk, the Pavilion mall etc). opposite have a 7 eleven store. (front desk service) reception counter worker is friendly and helpful.

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

NovotelKLCC-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
9 May 2013

Dear Guest, Thank you for your review. We aim to provide all of our guests with the highest level of hospitality throughout their visit and is happy to hear that you and your family has enjoyed your stay with us. We look forward to serving you again. More

Hong Kong, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 May 2013

Great location, but the furniture was not well maintained, there were ants in the bathroom and tea bar, the towels looked tired and old. I expected a lot better. Ah, the breakfast was included and good.

Was this review helpful? Yes 1

Review collected in partnership with Accorhotels.com

Novotel-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
3 May 2013

Dear Guest, Thank you for your review and feedback with regards to your stay with us. With regards to our room conditions, rest assured upgrading works are within our plans in the coming months. We are equally concerned about the sightings of ants in our rooms as you have mentioned and active measures has already been taken to rectify this.... More

Travellers are raving about these Kuala Lumpur hotels

Shangri-La Hotel Kuala Lumpur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d302160?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Traders Hotel, Kuala Lumpur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d608399?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Mandarin Oriental, Kuala Lumpur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d301416?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
PARKROYAL Serviced Suites Kuala Lumpur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1887105?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
The Royale Chulan Kuala Lumpur
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1513762?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_RavingAboutButton
Sydney, Australia
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 29 April 2013

Arrived here at 6am after a long overnight flight and pleasantly surprised to be given a room straightaway. The hotel's location is great, just opposite the road from the Pavillion shopping centre (plenty of bars and shopping), and a short walk to Bukit Bintang (love the Lot 10 food court!). It's also a short walk to KLCC via the air... More

Was this review helpful? Yes
Novotel-Manager, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review
3 May 2013

Dear Guest, Thank you for your kind feedback on your stay. It was most unfortunate for us to read that your stay has been short of a pleasant one. We sincerely apologize that we have not met your expectations as you have clearly outlined. We hope that you will visit us again as we will embark on some upgrades commencing... More

Impiana KLCC Hotel
Great value on a similar hotel
Kuala Lumpur, Wilayah Persekutuan
4 of 5 stars 1,023 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Kuala Lumpur
Trendy
The Westin Kuala Lumpur
The Westin Kuala Lumpur 4.5 of 5 stars 1,077 reviews
Family-friendly
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur 4.5 of 5 stars 2,048 reviews
Romantic
Mandarin Oriental, Kuala Lumpur
Mandarin Oriental, Kuala Lumpur 4.5 of 5 stars 1,644 reviews
Luxury
Capitol Hotel
Capitol Hotel 3.5 of 5 stars 469 reviews
Show Prices ABS:HotelCheckRates-d304498?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d302160?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d301416?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d305464?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travellers also viewed these Kuala Lumpur hotels
Corus Hotel Kuala Lumpur 3.5 of 5 stars 663 reviews Piccolo Hotel 4.0 of 5 stars 505 reviews Impiana KLCC Hotel 4.0 of 5 stars 1,023 reviews PARKROYAL Kuala Lumpur 4.0 of 5 stars 1,178 reviews
Show Prices ABS:HotelCheckRates-d307944?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1086122?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d614528?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d487622?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 231 hotels in Kuala Lumpur, ranked by popularity

Been to Hotel Novotel Kuala Lumpur City Centre? Share your experiences!

Write a Review Add Photos Add Videos

Hotel Summarization (Beta)

What travellers say

  • Very good(41)
  • Great location(38)
  • Executive room(21)
  • Junior suite(19)
  • Petronas Towers(18)
  • Staff were friendly(16)
  • Short walk(15)
  • Buffet breakfast(15)
  • Shopping mall(13)
  • Pavillion shopping(13)

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotels in Kuala Lumpur
#40 Luxury Hotels in Kuala Lumpur
Price range (per night): 89 AUD - 194 AUD
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, ACCOR, Expedia, Booking.com, Hotels.com, Venere, Tingo and Travelocity so you can book your Hotel Novotel Kuala Lumpur City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Novotel Hydro Majestic

Owners: What's your side of the story?

If you own or manage Hotel Novotel Kuala Lumpur City Centre, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hotel Novotel Kuala Lumpur City Centre
See lowest price for your stay* (from our partners)
Show Prices