I have had some trouble trying to get a response to my problem.I attempted to make a booking on the Hotel website and because of the security requirements of my bank I was not sure if my booking was confirmed.I have rang reservations and supplied my information.I have sent several emails and asked if the problem was being looked at.It...
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Thank you for staying at the Residences recently with your family.
It is sincerely regretted that you encountered problems with your reservation and despite your best efforts was unable to find a solution.
Perhaps I can assist you on this matter so appreciate if you could kindly drop me a line on samuel.wong@swissgarden.com and I shall try my best to...
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2 of us driving in separate car were picking up our friends (booked 3 rooms) from the hotel. We parked at the basement and later on get my friends to help to get the parking fees waived since they are staying there and the parking is damn expensive. Once we are leaving the basement parking, the manager in suit running...
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Thank you for staying with us recently. It is sincerely regretted that the service experience in particular car park was not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
Rest assured, our focus is on constantly improving the quality of services rendered in Swiss-Garden Hotel & Residences...
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Came back to stay in this hotel after 2 years. Booked a family room this time, room was nice so-so but only 1 bathroom available. so imagine my whole family have to take turns and wait to shower. housekeeping was really dreadful. need to call them 3-4 times just to get an iron delivered. one of the electric point was...
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Reviewed 29 January 2009
Thank you for staying with us in April 2012 and also a belated welcome back. We have noted your concerns and it is sincerely regretted that the service level in particular housekeeping and front office were not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
Rest assured,...
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Our stay was a bit disappointing as hotel was not as we expected. Me and my 6 friends stayed here for 2 nights. We have picked double non smoking room. When we entered the room it stank of cigarette smoke ( I am smoker myself,but not a fan of smoking in the room I'm sleeping ). The window in the...
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Thank you for staying with us in April 2012. We have noted your concerns and it is sincerely regretted that the room and housekeeping service level were not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
Rest assured, we will continuously improve the quality of services rendered...
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I have been staying in this hotel since 2005. Most of the reviews on Swiss Garden Hotel are very negative about it, I do agree with them but it was OK in mid 2000. Location wise, it is one of the best in Bukit Bintang area. Since 2011, its sister hotel called Swiss Garden Residence has been operational, it is...
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We continuously strive to improve the quality of services rendered in Swiss-Garden Hotel & Residences Kuala Lumpur to ensure that your that your stay with us is a pleasant one.
We thank you appreciate constructive comments and we certainly hope you will accord us with the opportunity to be of service during your next trip as well as grace us...
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Location no doubt is near Jalan Bukit Bintang. Room furniture was old, bed was a bit hard, room is about 28 square feet. If you need car park, you will need to charge RM10 per night per entry. Not worth to stay there with charge car park if you are driving. And to me it is over price for old...
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Thank you for staying with us in April 2012. It is sincerely regretted that the bed was not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
We certainly hope you will accord us with the opportunity to be of service during your next trip.
Thank you.
Sincerely,...
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The lobby and cafe on the ground floor of this hotel looked very welcoming. The picture shown at reception of the bedroom really inviting - however, the reality of the actual room was nothing like it. Dark and dingy with wallpaper starting to come away from the walls, marks on the ceiling!? - just a depressing experience - a shame...
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Thank you for staying with us in February 2012.
We have noted your concerns and it is sincerely regretted that the room you stayed in was not up to your expectation.
We thank you for your feedback.
Sincerely,
Samuel Wong
Hotel Manager
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Good Bits
Hotel, what we saw of it was OK.
Room 2 bedroom room was great very clean and comfortable.
Bad Bits
Car park very tight and no lifts, make sure your parking is validated as it is expensive otherwise.
Room service menu, diabolical and the staff in the restaurant that provides it unhelpful.
Family rooms available but no family/children...
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Thank you for staying with us.
We have noted your concerns and it is sincerely regretted that the service level was not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
Rest assured, we will continuously improve the quality of services rendered in Swiss-Garden Hotel & Residences Kuala...
More
This is a bad hotel in an ugly building in a poor location. Avoid! My decrepit and smelly room was listed as "deluxe"...and, although a change was requested, the second accommodation was hardly any better. The hotel's plumbing is particularly atrocious. A disgrace.
Dear Valued Guest,
Thank you for staying with us in May 2011. We have noted your concerns and it is sincerely regretted that the room you stayed in and the plumbing was not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests.
To prevent re-occurrences, we have in...
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Short answer is this hotel failed to meet our expectations. 1/ Beds rock hard 2/Rooms very noisy , could hear the person in the room above going to the toilet. Lots of noises throughout the night 3/ Not value for money The only positive was i like the hand made Roti for breakfast..
Dear valued guest,
Thank you for staying with us in March 2012.
it is sincerely regretted that the bed was not up to your expectation and the room was noisy as experienced during your stay.
We thank you for your constructive comments and we certainly hope you will accord us with the opportunity to be of service during your next...
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