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All 75 Kuala Lumpur accommodations »

Swiss-Garden Hotel & Residences

4.0 of 5
117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
Hotel amenities
Swiss-Garden Hotel & Residences
3.5 of 5 stars 65 Reviews
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65 reviews from our community

    Trip type
Traveller rating
    14
    29
    14
    2
    6
Date Rating
Salmiyah, Kuwait
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 May 2012

My husband and I stayed at Swiss-Garden residences for 3 nights. The Room was nice, the breakfast buffet needs to be improved especially the dairy section where you can only find one type of cheese. The hotel provides a free shuttle to china-town (2 ways) and the petronas (one way). It is located at a short distance from Bukit Bintang... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
22 May 2012

Thank you for staying with us for 3 nights recently. We value your feedback and have noted your comments on the breakfast spread here at the Residences. We look forward to welcoming you and your husband back to Swiss-Garden Hotel & Residences Kuala Lumpur in future. Have a pleasant day. Sincerely Samuel Wong Hotel Manager More

Brunei
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

I stayed in a 1-bed deluxe at the Swiss Garden Residences from May 10-14. Although mine was a brief stay, I feel like I had a lot to say about my experience. I am not going to separate the goods and the bads so I will just tell it as I see it: 1. Location. The residence is located about... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
18 May 2012

Thank you for staying with us recently and taking the trouble to provide us with a comprehensive feedback on your stay. We have noted your comments and most certainly will look into any areas which require improvement. We look forward to welcoming you back in the near future. Have a pleasant day. Sincerely Samuel Wong Hotel Manager More

KL
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2012

I have stayed here on a few occasions, no complaints. Everything is very good. Location wise, just a short walk from Bukit Bintang attractions. Rooms are very comfortable, much much better than its sister hotel, Swiss Garden Hotel which is situated next to it. However, the management must not be complacent. Otherwise this nice hotel will be just like Swiss... More

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See 4 more reviews by Awang for Kuala Lumpur
Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
16 May 2012

Thank you for your positive feedback and we will certainly try to maintain the high standards not only for the Residences but also for Swiss-Garden Hotel Kuala Lumpur. Have a good day. Samuel Wong Hotel Manager More

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

I never write reviews about hotels because I think there should be some give-and-take when it comes to staying at a hotel. After all, you're expecting strangers to serve you. Well, unless you tip every staff well who serves you. But after reading so many negative reviews about this place, I feel that I need to do this place some... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
16 May 2012

Thank you for staying with us recently. We highly appreciate the time taken to express your feedback as well as for the commendations that you have given us. We would like to take this opportunity to express our gratitude for your kind remarks. We will convey your best wishes to Saphia & Joey and congratulate them on a job well... More

Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 8 May 2012

Here on business and stayed at theResidences. Rooms are basically a 1 bed apartment with a small kitchen. so a huge room. I was attending multiple functions so did not really get to try out a lot of the facilities. Pool looked great, gym is modern and big and good. Had dinner at Level 6 and that was OK. Functions... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
16 May 2012

Thank you for choosing Swiss-Garden Residences Kuala Lumpur as your venue for your business trip. We highly appreciate the feedback that you have given us. It is feedback like this which contributes to the success of our organization, as we rely on you, our valued guest, to tell us how we are doing and how we can better meet your... More

Tbilisi, Georgia
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 May 2012

Our family stayed at Swiss-Garden Residences in the beginning of April. The place is very comfortably located, a short walk away from all the attractions. The room was spacious, clean and well maintained. The pool was nice and breakfast tasty. So, I give my thumb up to this hotel.

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See 3 more reviews by Anna T for Kuala Lumpur
Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
16 May 2012

Thank you for staying with us in April 2012. We highly appreciate the feedback that you have given us and we are very pleased to hear that your stay with us was a memorable one indeed. We look forward to welcoming you and your family back to Swiss-Garden Residences Kuala Lumpur in future. Sincerely, Samuel Wong Hotel Manager More

SG
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 May 2012 via mobile
1
person found this review helpful

Was looking forward to the Swiss Residences after reading good reviews on tripadvisor and WOM from friends. A let down for me. 1. Check in - we arrived at about 1-ish in the afternoon, was told we couldn't check in, which was fine because I understood the constraints of being fully booked the previous night before, however, the FO refused... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
16 May 2012

Thank you for staying with us in April 2012. We have noted your concerns and it is sincerely regretted that the service level and room amenities in particular were not up to your expectation and most importantly did little to reflect the premier service standards that we deliver to our guests. Rest assured, we will continuously improve the quality of... More

Spore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 26 April 2012
2
people found this review helpful

Stayed in a 2 bedroom apartment for 3 days 2 night. Rooms were clean and had a comfortable stay with free wifi. Highly recommended.

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
27 April 2012

Thank you for your kind comments and look forward to welcoming you back to the Residences in future. Have a good day. Sincerely, Samuel Wong Hotel Manager More

Sydney
Contributor
12 reviews 12 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 25 April 2012

This hotel is a solid 3 star quality. The location is reasonably good, about a 5 - 10 minute walk from the shops on bukit bintang. Rooms are slightly run down, carpets are stained and the floors in the room could be cleaner. No hand towels were provided, and we had to ask 3 times to get an additional towel.... More

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Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
27 April 2012

Thank you for staying with us. We take note of and appreciate your feedback and will certainly strive to improve to ensure your future visit(s) will be a positive one indeed. Have a good day. Sincerely, Samuel Wong Hotel Manager More

western australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 23 April 2012

I cannot fault our family's 5 day stay at this Hotel. 2 Bedroom apartment was clean and spacious. The staff couldn't do any more to make us welcome the food was excellent and not expensive. It is central to most things and close to the Mono rail stn. Overal 10/10 and would stay again.

Was this review helpful? Yes
Samuel Wong, Manager at Swiss-Garden Hotel & Residences, responded to this review
27 April 2012

Thank you for staying with us for 5 nights. Our 2 bedroom apartments are very popular especially among families. We appreciate your kind comments and look forward to welcoming you and your family back to the Residences in future. Have a good day. Sincerely, Samuel Wong Hotel Manager More

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Additional Information about Swiss-Garden Hotel & Residences

117, Jalan Pudu, Kuala Lumpur 55100, Malaysia
Price range (per night):* 89 AUD - 162 AUD

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