No negative claims against this hotel. Ok if you stay one or two nights for business. The location is central, but not in front of the station. Take a taxi if you have luggage, otherwise you can easily walk. The double-rooms-single-use were clean (a bit shabby) and spacious for Japanese average. The staff however is a bit peculiar. The breakfast... More

3 star hotel which has seen better days, about a 10 minute easy walk from station on way to the must see Zenkoji temple, lots of restaurants close by. Staff were really friendly but spoke very limited English so hard to be understood. Room not bad but we had paid for an upgrade (which I would recommend, wouldn't have liked... More

The first thing that struck me about the hotel was that it is old and has probably seen better times. Rooms are clean but is showing it's age. Location-wise, it is about 10 mins wall from the JR station so if you are intending to lug lots of luggage but want to avoid taking the cab, it might not be... More

This hotel has the tiniest hotel rooms that we have ever stayed in. While most travellers bypass Nagano on their way to the snow, we thought that we would see what it was like to live in a small Japanese city for a few days and loved it. The hotel represents excellent value and is very well located between the... More

Good hotel... typical Japanese business hotel, nothing really special about that, but very comfortable and bigger room than other places we stayed. Walking distance from the station on the road up to the magnificent temple. Town is a great base for trips up into the mountains and for visiting the Snow Monkeys. Transport is very straightforward - a bus goes... More

This is a very comfortable hotel and the rooms are a little larger and more comfortable than Japanese Hotels. It is handy to the Nagano Train station, within walking distance even with a roller case. Staff is very efficient and extremely courteous as you would expect. Breakfast is on the top floor of the building and views from there are... More

We spent three nights at the JAL City Nagano, having chosen it for its location and a previous good experience at a different JAL City hotel. I'd describe the quality to UK travellers as a good Premier Inn standard; small-ish rooms typical of Japanese business hotels, but clean, well equipped, comfortable beds with good quality bedding, and helpful staff on... More

We arrived in Nagano about 3pm, without a hotel reservation but had read positive reviews about this hotel on tripadvisor, so we decided to have a look. The tourist information on Nagano railway station provided a map and it was approximately a 10min walk from the west exit. The hotel is located on the same street as the Zenkoji Temple.... More

The room we were in was very small, even by Japan standards, and we were coming from a comfortable stay in Hotel Tokyu Excel in Kanazawa so that was the reference point. Nothing wrong with this place, just small room, and gets hot fast 9we went in winter). Location is good, within walking distance to the Nagano station (10 minutes.... More