First the good - Concierge -- A woman named Naomi was GREAT at getting us local reservations for a night out, even checking if any of us had food allergies. Also she set up an in-room shiatsu massage for me; the woman arrived with a pretty good clue of my needs. Since the language barrier is fairly tough, Naomi's work... More

This was the most expensive hotel we stayed at in our three weeks in Japan, and was virtually the only hotel available during cherry blossom season. The only room available was a superior double, but while comfortable, was really not superior to any other room at less expensive hotels we stayed in. For me the worst part was that wifi... More

The hotel was in a perfect location for our family. Out of the center of the city but not too far that we spend an arm and a leg on transportation. The restaurant was a bit over priced for the quality but the ambiance made up for it! Had a nice stay and would probably stay again.

The hotel has free transfers to and from the train station, although it was difficult to locate the collection point at the train station as the station is HUGE! The bed was not the most comfortable bed, but wasn't the worst experienced. The food was nothing amazing really. Limited Japanese breakfast and too much western food. The location was not... More

we used this hotel as our base for 5 days in and around kyoto- the concierge was very helpful, had good suggestions, arranged a geisha dinner that was very unique. Rooms were nice size and breakfast buffet had a nice selection of western and asian items. nice, complimentary shuttle to the kyoto train station, which had numerous nice restaurants, a... More

This hotel looked a bit old from the front appearance and the area surrounding it looks pretty dull. Whilst the location isnt the most strategic, its being made up by the free shuttle bus that takes you from the hotel to the Kyoto Station every 15-30 minutes. Quite handy when you just arrive at the Kyoto station, please look out... More

we stayed in 4 hotels on our tour of japan,all of them were first class.we liked this one very much service and breakfast really good.the water feature was very relaxing.it has 432 bedrooms so a large hotel.

The location was really not a problem due to the very convenient shuttle available for the guests departing from the Kyoto station every 15min or so. The bad experience (really bad) is due to the poor service provided by the staff: unfriendly, very poor English-speaking. I really have not felt well received in this hotel. Besides that, the rooms really... More

Coming from the Conrad in Tokyo to this was a shock I was not prepared for. Room was like a box. Bed was hard as a rock. Pillows would fit in a dolls house. We were just glad there was plenty to do in Kyoto so that we didn't have to spend time in the hotel. Final warning is don't... More