Great location! BUT… we had 2 rooms, and one of them was permeated with cigarette smoke (in a non-smoking room). When we arrived we immediately noticed the smell and complained. The staff used an air cleaning machine and assured us that after 2 hours the air would be cleaned. Unfortunately, the smoke was in the bedding, draperies, everywhere! Consequently, the...
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Dear Sir or Madam
Thank you very much for your comment.
We are very sorry that you felt uncomfortable with your room which has got the smelling of cigarette.
We tried to clean your room with air cleaning machine but it did not go, I am sorry for that.
Did we suggest to chage your room?
Normally if we have...
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