We knew this hotel wasn't near the lake, but thought there's be more eating options "in town" than by the lake - turns out that probably wasn't a good assumption! In my mind I'd imagined that there'd just be a handful of overpriced tourist trap restaurants near the lake, which was also not a correct. In hindsight, I'd probably stay... More

Not great for Westerners as few people spoke English at times (depends who was on the shift). The room was quite large and very comfortable. The location is not near the lake and finding decent food that is recognizable was not easy. The staff are very nice and try their best to help, but if the English speaking crew is... More

really nice clean rooms. good shower area good service. about 10mints cab ride from Westlake we traveled during the Moon festival and it was highly over priced we ended up paying around 600rmb a night. So not really worth the money do not stay at this hotel during peak seasons, they will rip you off otherwise recommended More

This is a very large hotel located on a busy street. However, it is a 15 min. walk to the lake. This is not a tourist part of the city and the hotel is short on services, like a pool, that one would expect. The room was slightly larger than expected. There is only one large restauarnt with only so... More

Even though this hotel is on a busy street, the walk to beautiful West Lake doesn't take long. The bedroom is a reasonable size, but the bathroom is quite small. The carpet looked worn in spots and the room needs spiffing up. However, the bed is comfortable. The A/C control is confusing and I had to ask someone from the... More

This hotel is a joke. They rip you off when you check out to catch a plane. Was charged for a higher room rate for an inferior room after changing rooms and having the room rate changed. Manager was unhelpful and unwilling to resolve this matter over 60 rmb difference citing the old booking rate which was irrelevant since I... More