We arrived in the evening and the location seems very peaceful. However, when we checked out in the morning, the place was jammed with traffic. Hotel's service was very good. No complain on the buffet breakfast. Advise to fellow travelers, try to avoid morning rush hour in Hangzhou. More

Stayed there as part of a group tour from Hong Kong. As a Shanghai born Australian and previous visitor of Hangzhou, I am perhaps more tolerant of the amenities and perculiarities, so to speak. We stayed on the 11th floor. The rooms are number even on one side and odd on the other (i.e. like a street). The hotel had... More

Checked in to a room with room temperature of 35 degree C. Called the reception and was transferred to the house keeping supervisor, I was told to open the window. Tried to open the window, but the temperature stayed at 35c, called the Housekeeping again but the answer was they are cleaning out the air-conditioning system because it is close... More

Spent two nights here thinking that it was near West lake. It was about 25 Y away and cabs were a problem. They had the hardest beds of our trip. More