Our room was booked by our tour group. The rooms were so bad the next morning the tour group cancelled their contract with the hotel. There was mold around our sink and bathtub. The carpet was filthy. Not only was it stained and frayed but actually looked liked it hadn't been vacuumed in weeks. The wallpaper was coming off the... More

Rooms were impeccable. Clean. Beds were hard. Chinese government restricts hotels from turning AC on during our stay in April therefore were hot. Food was exceptional. Location is incredible! More

The location is excellent, just a few minutes walk to West Lake. It is cheaper than other 5 star hotels that ring the lake, but doesn't lack for anything. There's a small indoor swimming pool and a fine fitness center with modern equipment. Breakfast buffet was extensive and had ample seating. Our executive floor room was small with dated furniture... More

Location is right on the main road. Check in was done by quite a rude man who couldn't smile if his life depended on it. Rooms are very dated - old furniture, wallpaper looking very worn and in some areas, starting to peel off. Doulble glazing had no beading on it so the sound of the traffic, even on the... More

Located near West Lake area, this hotel suit my business and holiday needs well. More

Easy walking to many places around Hangzhou. The breakfast was simple with a good choice of both western and eastern cuisine. Room was clean and had all the usual trappings of a hotel of this class. More

Very convenient hotel in the centre of all the action. You can walk everywhere from here, being right next to West Lake. Typical Ramada brand hotel, no more, no less. Great price for such a convenient central position. More

We stayed over a week in this hotel in November with our two kids. We loved it and were very comfortable in our room. The only thing we didn't like was that the AC thermastat was not working and we think it was turned off 'cause it was November. We had to leave the windows open to cool the room... More

Located near West Lake and within close distance of a major tourist service area with restaurants and shops, the Ramada provides basic services and adequate rooms for a short stay. Yes, it boasts the usual rock hard bed, so glad I carried my back packer's air matress. Breakfast choices were simple and a mixed group of offerings from both western... More