Very high standard of accommodation - spacious with good facilities and excellent décor. The beds are the most comfortable available anywhere. Comfortable bars with good snack choice (we didn't try the restaurant). Excellent breakfast buffet. The only downside, at least for a leisure trip, is the location which is not an easy walk to West Lake and the town centre.... More

Room, services, cleanliness, comfort etc. was excellent. It was a second home for me.... There was no need to get anything along with me except my clothes. Washing machine, ironing, cooking, all the utensils to cook, dish washer, microwave, television with DVD etc... everything was so perfect. Thanks to Oakwood Residency in China for such a lovely stay, I did... More

Great place. Can only recommend to book there. The rooms are comfortable an large Taxis from this area sometimes are difficult to get.

I stayed here for one month whilst trying to find permenant accomodation. I stayed in a one bedroom appartment which was very modern and had great facilities. A bath and built in oven was a priviledge as most appartments dont have this. also the facilities such as gym, pool and 2 restaurants were a plus point, The beds are awesome... More

It is my home away from home. I really enjoy it as home, the staff is like my family than hotel staff. Enjoyed lovely breakfasts many time. I fell in love with my room. Staff went out of thier way to address my needs

We took our December holidays to Hangzhou and it was wonderful. As we are a family of 3 adults and 2 children, we decided on Oakwood Residence Hangzhou's 3 bedroom apartment. It was spacious, comfortable and being in a new place for my kids, they felt at home. We stayed from the 10 - 14 December, and being new to... More

Rooms (Suite) were spacious, clean and well organized. Washroom and showers were very clean and elegant. Very comfortable, quiet, safe and well lighted. Large windows with a nice view of the city below.

I stayed here for just one night in December for business. It's a more a Residence than a hotel, although it's possible also to stay for very short periods. It's a very brand new building, rooms are excellent, spacious, everyone furnished with kitchen and everything needed to an medium/long term accomodation. Location is just in the new and being developed... More

My Family and I Stayed for 2 weeks evaluating a relocation to hangzhou. the two bedroomed apartment was just perfect. Everything you would need for long term stay. However, the front desk staff either have no training or just plain careless. No appreciation of the concept of hospitality. Asking for a taxi whilst it was raining with a three year... More