We arrived there on Mon 4/9 and the lobby was beautiful! Then we went up to our hotel room and there was a hotel room that hadn't been touched since the 70's. Cracked tiles in bathroom, stained, faded carpet, ROCK HARD mattress,the non existent toilet paper holder and frayed, split wiring to lamps. However, it was late and we're troopers... More

No hot water, stains on floor and in shower, the employees don't speak English, they won't change your money, it smells like smoke, the breakfast sucks, beds are like solid rocks, the light in the rooms is very dim, few wall outlets, etc.

The hotel we were meant to stay in didn't have the booking and so we we stayed here. The hotel was filthy and the beds were unbearably uncomfortable. We were travelling in a group and were told there were no other rooms. On the second night water came pouring through the ceiling of the bathroom and they had no choice... More

Our room was adequate and clean and the beds were the normal stiff Chinese mattresses. No cigarette smell in our room. There were extra pillows in the cupboard for our western heads. The in-room Internet worked then quit. Neither the concierge or the service employee for the internet spoke English (At least, he did show up promptly.). At a later... More

only lobby is updated. A group of 30 stayed for one night. At check out time they wanted one of us to pay for missing hand towel about $3.

A tour group of 35 of us from Cincinnati stayed here two nights. Worst room we had in China. Carpet is worn out and stained and the furniture is in terrible condition. Staians, spills and what looks like flooding mar the furnishings. In an attempt to disquise the stains the chairs were covered in lace tablecloth runners. Our bed was... More

This hotel is dated, and old... My room was far from clean and stinking from cigarette smoke... The furniture was old and broken the pillows dirty... The breakfast was a buffet western food a little and chinese also not the best.... It's locaction is at a mainroad, outside nothing to see only shops with a lot of mobiles and other... More

They say that the hotel’s lobby is usually a pretty decent indicator of the caliber of hotel in which one would be staying. Based on the lobby of the Xi’an Hotel, one would expect a wonderful hotel experience. My stay was anything but wonderful. I’ll give you the good, the bad, and the ugly. First, the good – hotel staff... More

This hotel was selected for us by someone else, so we had no idea what to expect, and being with a group could not change our hotel. The rooms smelled, carpet was extremely old and dirty, the bathroom was small. When we arrived the toilet didn't work. Also, the mold in the bathroom was out of control. The water from... More