Premier room. Good size. Terrible view. Horizon club lounge access. SHOCKING!!! Just come back from a long day out. Went to the club lounge for some tea and juice. Went to pick up a sandwich from the buffet and was told I was not allowed to for another 10 minutes because it was not 5 pm but 4 50 pm... More

Of the three hotels we stayed in the area this is by far the best. Whether looking at design, construction, staff service, training and attitude, food, presentation, beds or ambience the quality and experienced management is clear. Interesting the main restaurant on a Saturday night was full of largely local people in large groups. The minus is location. Not that... More

This very new hotel is set overlooking the Liu River in central China. The public areas are appealing and spacious. The grounds are manicured and private. Spacious rooms are well appointed and well maintained. Service is impeccable. The breakfast buffet is a nice combination of Western and Chinese foods.

Can't say enough good about this hotel. Rooms are spectacular, the scenery is to die for (see photos). Very serene and peaceful. Check in is flawless and the staff is very attentive. They have an excellent breakfast and dinner buffet. The Chinese restaurant in the hotel is okay, but nothing special. The hotel is not in the center of Guilin,... More

If you go to Guilin, you shoul stay at the Shangri-la. It is new and very well served. Choose a river view where you will be greeted with river and peak views. Breakfast is great. Internet wifi, as in all of China, is not so hot. You get disconnected frequently and this can get frustrating when trying to call somebody... More

I upgraded my room to the club floor, the service is great, also the lounge on the club floor is amazing with GREAT view! Also the indoor swimming is soooo nice. While i was living, i am the only one enjoy this huge swim pool. The room is with a decent size and nice decoration.

If you are wondering where all the charming , beautiful, educated, interesting Chinese are? Well I can tell you.... they all work for the Shangri-la chain. I think there are 50 hotels in China and we stayed in one in Bangkok as well. We had a terrifying moment at breakfast in Guilin when the enormous room was swamped by shrieking... More

Maybe Shangrila is one of the best hotels in GuiLin, but it makes me doubt about Shangrila standard. we upgraded to Horizon floor, where the staff said the differences to standard rooms are the bedsheets and club lounge. Then we had the poorest towels among all the 5 star hotels, and it took friendly staffs 40 minutes to get white... More

it is our second day (out of three) here in Guilin. We booked HorizonClub. I would NOT do this again, as the rooms are exactly the same as the standard rooms, only the linen is different (staff told us) and the lounge is not worth the additional money. The food (rather snacks) provided during HappyHour is poor: yesterday (cheap) jiao... More