This is my first time staying at this busy hotel. Staff was pleasant, attentive and eager to help.
There was a glitch at the front desk. The staff forgot to enter my airline mileage, but it was quickly ractified after I emailed the hotel staff.
I was upgraded to an excutive room and it was roomy and modern. Unlike many...
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Another week long business trip to this great hotel. Executive room, however, no flowers (as is the norm), it makes a nice touch generally. Whilst my colleague got his laundry for free (and he checked out before me), I was charged for the service. So a little inconsistent. Always busy and buzzing but still well placed and the Chinese restaurant...
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Reviewed 20 September 2011
Reviewed 31 October 2010
Dear Guest,
Greetings from The Garden Hotel, Guangzhou.
As our valued regular guest, I am concerned to read about your unfortunate encounter of our service standards during your recent stay. I would like to apologize for the inconsistency of our service and assure you that by no means we are cutting back as this is not our company service philosophy...
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We have stayed at this hotel with one of my colleagues on our business trip to China for 3 nights.
I have booked the hotel through kayak.com and the hotel could not see our reservation on their system then I called kayak and asked them what was wrong, they kept saying they sent the fax but did not get any...
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Dear Guest,
Thank you for taking the time to share your wonderful experience you had during your recent stay with us at The Garden Hotel, Guangzhou.
I was delighted to read that you enjoyed your stay with us and was impressed with our team who promptly, and efficiently handled your hotel booking (made thru Kayak.com) which made your stay memorable....
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Building outside and lobby area are really impressive. Hotel is huge 30-flors building on excellent location with subway station right in the front. Staff are extremely polite and well organized. I didn’t feel overcrowded although hotel was fully booked during Canton Fair – spring edition. Never waited more than 2 minutes to be seated for breakfast. Feeling of safety is...
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Dear Guest,
Thank you for the time to share your feedback on Tripadvsior during your recent stay with us at The Garden Hotel, Guangzhou.
I was delighted to read that you enjoyed your stay during the Canton Trade Fair and was impressed with the service, safety, quality of food and the overall hotel facilities of the hotel. The team will...
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Hotel rooms are very small. The price was very exhorbitant compared to similar hotels nearby, though it was Canton exhibition time. stayed there for three nights. Breakfast was decent, service was average. Lobby is very fancy and big, but rooms are very small and stuffy. not worth the price i paid
Dear Guest,
Thank you for taking the time to share your feedback on Tripadvisor.
We do apologize for not meeting to your expectation with regards to the room you had stayed. The refurbishment of our Superior rooms is scheduled to begin this year which will enhance our room design and product to meet the needs of our business travelers.
We...
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We enjoyed our stay of 6 nights at this hotel greatly. We had a bedroom, ensuite and sitting room where a third bed was put for our daughter, so there was plenty of room. There were a lots of nice touches in the room including a remote controlled blind for the window between the bathroom and bedroom. The garden with...
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Dear Guest,
Thank you for taking the time to share your feedback from your stay with us on Tripadvisor. It is very pleasing to read your positive comments and to learn that you and your family thoroughly enjoyed your stay at The Garden Hotel, Guangzhou.
We look forward to welcoming you and your family back in the near future. Please...
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The Garden is a huge hotel with an extremely imposing lobby. We had booked into the hotel directly, informing them that we would be checking in very late on the first night due to the lateness of arrival of my flight. At check in we were informed that they had released our room due to our late arrival (after 6pm),...
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Dear Guest,
Thank you for the time to share your experience in Tripadvisor during your stay at The Garden Hotel, Guangzhou.
I do apologize with regards to the release of your reservation from our system (non-guaranteed bookings), even thou you had mentioned of your late arrival. I am happy to read that it was resolved and did not create any...
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We were booked this hotel with our agency and had seen the reviews, but did not know what to expect. I was overwhelmingly surprised! First the grandeur of the lobby is the best first impression I have ever had walking into a hotel and the rest did not dissapoint. The gardens were a beautiful escaped and allowed us to get...
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Dear Guest,
Thank you for taking the time to share your feedback on Tripadvisor following your stay with us.
I am delighted to read that you and your family enjoyed the stay at The Garden Hotel, Guangzhou and was overall impressed with our service, quality, the ambiance, comfort of your room, breakfast buffet and location. Your wonderful comments will serve...
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Gorgeous hotel, beautiful decor, great service though the lines at reception can get very long. Large bedroom and bathroom let down by a tiny bed......! Breakfast very good with plenty of choice. Look out for the baby adoptees, they can be a little upsetting....!
Dear Guest,
Thank you for taking the time to post a review of your stay at The Garden Hotel, Guangzhou.
I am delighted to read that you had a wonderful stay with us and was impressed with the hotel décor, breakfast buffet and the service.
Once again, thank you for your feedback and we look forward to welcome you back...
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I booked this hotel after going through the reviews on trip-advisor. And I am very happy for my decision. Its a huge property, huge lobby, but well managed and excellent location. Shopping areas, convenient stores, restaurants all at walking distance. Underground train station just at the entrance of the hotel.
Room was nice, very comfortable, fully loaded and very clean...
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Dear Guest,
Thank you for taking the time to share your feedback during your recent stay with us at The Garden Hotel, Guangzhou.
I was delighted to read that you enjoyed your stay with us and was impressed with the service, comfortable room, breakfast buffet, location and the friendliness of our team. Your comments will serve as an added inspiration...
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