Our rooms were not ready when we arrived, and after an incredibly long journey, a shower and bed was all we needed. Being a group of 10, we had booked 4 double rooms and one triple room. The 4 double rooms were all next door to each other on the same floor, while the triple room was on another floor.... More

Kindly think twice before u book in this hotel, our recent trip was a nightmare, eventhough the check in time was 3pm, we reached the hotel around 6.30, to finds rooms not ready, have to wait for almost 2hrs to get it, nothing proper, nobody comes to clean ur room, we stayed 2 night s but room no one clean,... More

Our room was not ready when we arrived so we waited at the lobby while my father and husband managed to persuade them to give us a room. Yeah they had to persuade them coz the staff were gonna turn us away despite us having booked on booking.com so if you go there be prepared to put up a fight.... More

This is the worst ever hotel my family and I have ever stayed in. Highly disorganised. When we went to check in we had to wait an hour until we could get our keys. When we went up to the room we found that the rooms were not ready and they were in a terrible state. We had to wait... More

The hotel is just acceptable in everything. You won't say “WOW" but you won't get upset as well. The hotel is clean to an acceptable level, air conditioning made no problem for me, the staff is friendly and responsive, it is close to Haram, and finally all this comes in almost half the price of any other hotel in the... More

I have stayed in several hotels all over the world and this is the worst. The rooms were never cleaned on a daily basis. The main desk would only acknowledge you if you spoke the language. The only thing that saved me was the fact that medina is such a beautiful place. The food at the hotel was also very... More

Best thing about the hotel is the location. It takes you 2 minutes to get to the Haram Nabawi. There are stores and food shops around. Elevators are available. Rooms are wide and clean. Air condition was not adjustable, though. It was freezing in the room and even the staff we called (and who immediately came to the room) could... More

The only good thing about the hotel is the location. Only few steps to the Masjid Nabawi and surrounded by stores for shopping. The food was just ok. The room also was just ok. There are only four of us but we had a quintuple room. The good thing is we can put our luggage on the fifth bed. There... More

Stay away from this hotel. The rooms are quite dull and gloomy, the bathroom had a weird sort of smell in addition to the fact that the staff is quite unproffessional and quite disrespectful. Other than that the location is good and the food is quite average.