Stayed 2 nights at this hotel this autumn. My previous stay was marked by instant calling from ladies (for money), that time it was really quiet! I appreciate the breakfast, especially the cheese cake, the sauna and swimming pool, that were not crowded, and I could enjoy it almost alone. The staff was polite and helpful More

While this hotel was not terrible it really needs to improve. Room was very small and lots of sharp corners sticking out. Bathroom small, no amenities, only shower gel. Called for room service, the girl didn't speak English, so instead of saying something in Russian and going to find someone who did, she simply hung up on me. Finally, through... More

It is a Russian hotel - so don't expect the levels of service that you get in Europe - but altogether, a very pleasant stay and not bad. Just be careful that what appears on your hotel bill is what you ordered - there does seem to be a disconnect between what you say to the waiter and what the... More

Fantastic modern hotel in great location. Helpful staff, good facilities, great value for money. Best breakfast I've ever had in a Russian hotel. Even if Kazan wasn't such a great place to visit, I'd make the effort to visit this hotel for a relaxing weekend away. It is on a lively street full of shops, restaurants and bars but the... More

I stayed alone in one of the Luxury Suites in Shalyapin Palace on the advice of local friends. The room was beautifully decorated, well-equipped and extremely spacious. The room service was great (I loved their club sandwiches) and I spent quite a lot of time in the hotel as I didn't find so much to do in Kazan itself. The... More

I stayed several times at this hotel and feel very satisfied with price, quality, and location. They strive to correspond 4-star hotel, and I think they succeeded. Just want to point out several tips: 1. You can not get to fitness-room unless you have trousers, special shoes and T-shirts. 2. Sauna and swimming pool are included, but I was not... More

Not bad on the outside, no so on the inside. Very average hotel, small rooms, beds are not comfortable but, overall, not that bad for the price. The water in the swimming pool was cold and of some wierd greyish-greenish color. The staff double-charged me for the mini-bar items - first, they asked me to pay in cash upon my... More

I stayed there on holiday with my girlfriend who is from Kazan. The location was perfect. It is right on the main shopping street and only 10 minutes walk from the Kremlin, museum and theatre. Having said that there is not a great deal to do in Kazan. The hotel was clean, modern and comfortable. There was a good selection... More

Having been to different hotels of five countries of the former USSR, from Minsk to Vladivostok, from Stravropol to Uktah I cannot remember to have stayed in a better place than this one. It is a rather new hotel, located in the town center, and despite of short time it is run the staff is quite experienced, always very helpful,... More