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All 230 St. Petersburg hotels »

Grand Hotel Emerald

5.0 of 5
Suvorovskiy Prospekt 18, St. Petersburg 193036, Russia
Hotel amenities
Grand Hotel Emerald
Ranked #87 of 230 hotels in St. Petersburg
3.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    17
    15
    5
    6
    4
Date Rating
Miami Beach, Florida, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 28 April 2012

Typical Russian rip off!!! and I am not talking about room prices only. The hotel management is simply DISHONEST people doing dirty business. They treat guests disrespectfully, we had a feeling that we were back in rakish 90th in Russia. in 2 words: uncivilized dump! Highlights: *it took ... 2 hours to get towels after the request; *50 min to... More

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See 2 more reviews by IrinkaAlexandra for St. Petersburg
Anton Kuznetsov, Director of Sales at Grand Hotel Emerald, responded to this review
16 May 2012

Dear IrinkaAlexandra, I would like to thank you for choosing Grand Hotel Emerald for your stay in St. Petersburg, Russia in August 2011 and submitting your review. Your opinion and suggestions for further improvements are highly appreciated as we continually work on refining services and amenities currently offered by Grand Hotel Emerald to meet and exceed travelers' expectations. I regret... More

Mariefred, Sweden
Top Contributor
58 reviews 58 reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 24 October 2011
2
people found this review helpful

Here for business I have tried this hotel by recommendation of friends. The hotel should be a 4 stars. Staff is helpful but not committed. Good breakfast. Certainly not for tourists since it is quite far away from the center. Great gym with a full selection of machines by Technogym and sauna, spa!

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See 9 more reviews by principe1965 for St. Petersburg
Anton Kuznetsov, Director of Sales at Grand Hotel Emerald, responded to this review
20 November 2011

Dear principe1965, First of all I would like to thank you for choosing Grand Hotel Emerald and submitting a review. The Hotel is 620 meters (680 yards) away from Nevsky Prospekt, city's main boulevard. It's an easy 8-minute walk along Suvorovsky Prospekt. Despite the central location, the place is relatively quiet - if compared to properties located right on Nevsky.... More

Buckinghamshire, UK
Contributor
20 reviews 20 reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 25 September 2011

This is a new hotel, only open a few years. I found the room to be very good. Its location was very good for my business needs but it may not suit everyone if their main reason is visiting the city for leisure purposes. It is approx 10 minutes to Nevsky Prospekt and the metro stations/ rail station for Moscow.... More

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Anton Kuznetsov, Director of Sales at Grand Hotel Emerald, responded to this review
5 October 2011

Dear BucksTraveller2010, First of all I would like to thank you for choosing Grand Hotel Emerald - and then taking your time to leave a review. I was delighted to hear you enjoyed your stay with us and found our team helpful. We pride ourselves on offering personal care and attention to the guests and endeavour to create a warm,... More

Beirut
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 August 2011
1
person found this review helpful

We were in St Petersburg for tourism and our travel agency in Lebanon as well as some reviews over the net pushed us believe that this hotel was centrally located. This is not true at all. Depending on what you mean by centrally located... 45-55 mn walk to center and in very corporate area. To be honest it was close,... More

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Oxana7, Manager at Grand Hotel Emerald, responded to this review
9 August 2011

Dear Guest, Thank you very much for your review and we apologize that your stay was below your expectations. We are sorry that the location of Grand Hotel Emerald turned to be inconvinient for you, but St.-Petersburg is a big city and it's center is not limited by the territory of the Palace Square and Nevsky prospect. In all sources... More

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5 of 5 stars Reviewed 3 August 2011

A truely luxurious hotel down to every detail. 10 minute walk from the Moscow train station end of Nevsky. Staff was very kind particularily Regina went out of her way to find us Ballet perfomances ice skating and more. We got a really good price of 150 Euro per night through easytobook. com Eitan@hag.co.il from Israel

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Oxana7, Manager at Grand Hotel Emerald, responded to this review
9 August 2011

Dear Guest, Thank you that you have found time to write so kind words about Grand Hotel Emerald and our staff. We are looking forward to welcoming you back to repeat your very positive experience. With kind regards, Oxana Pisanaya E-commerce Manager More

St. Petersburg, Russia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 16 May 2011
4
people found this review helpful

My colleagues and I travelled to St Petersburg and arrived late in the evening. Upon getting into the restaurant in the Grand Hotel Emerald around 9.45pm, we waited for someone to take our drinks order. It took 20 minutes to do that and at 11.45am, some of us had not even received our starters which was a simple rocket salad.... More

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Utrecht
Top Contributor
101 reviews 101 reviews
Reviews in 52 cities Reviews in 52 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 23 July 2010

I have stayed here a couple of times while in St. Pete. It is a old style posh hotel with a nice attrium where you can have meals and good rooms. It is 10 min walking distance from the Metro and about 20 min walking from Nevksy Pospect. It provides a good price performance ratio.

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Willenhall, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 22 July 2010

Very classy hotel. A good 20 minutes from Nevsky Prospect which is the main street. Alot of the staff speak russian and english with a select few speaking other languages. There is a swimming pool you have to book, but the gym is free as is the sauna. If you get a room that is not look in to the... More

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London
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 24 July 2009

I just came back after 5 nights spent at this this hotel in St. Petersburg and overall I was very happy with my stay. The style of the hotel is quite old fashion, i.e. not sleek, modern and minimalist, but the room was impeccably clean, the service was excellent and the stuff was very friendly. I got a great deal... More

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Bucharest
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 30 June 2009
3
people found this review helpful

I knew that hotels in Sankt Petersburg are expensive and don’t offer the best services. It turned out to be true for this hotel also. Here are some facts I did not like: - The rooms had no opening windows; the view was to an inner court. When we asked for one of our 4 rooms to have a window... More

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Additional Information about Grand Hotel Emerald

  • Grand Hotel St Petersburg
Address: Suvorovskiy Prospekt 18, St. Petersburg 193036, Russia
Price range (per night):* 229 AUD - 453 AUD

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Grand Hotel Emerald
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