I was really positively surprised from my W experience in St. Petersburg. The staff was just outstanding and really customer oriented. They all offered their help, went the extra mile and told me their name in case if I would require any future assistance. This was really impressive, having travelled over 50 countries and never had such an amazing experience.... More

We booked 3 rooms (2 fabulous + 1 mega) for a short week early May. At check-in one of the fabulous room was upgraded to a W Suite, free-wifi was included and we were also granted late-check-out, all thanks to SPG Gold status. We arrived with the car hotels (Porshe Cayenne + Panamera). It's 5 500 Rub for the Panamera,... More

The W has lovely rooms and a funky elevator, but overall it felt like a rip-off. We checked in late afternoon tired from a very early start and had a little nap before heading out to dinner. On our way out we asked if the bed could be made up while we were away but were told that maid service... More

Prices for minibar items are extremely expensive (for example - about $20 USD for chocolate bar). I had a lot of various expenses on my room and it seems that they have decided to throw in a lot of minibar expenses. I have stayed for about 2 weeks and upon the check out HALF of that bill was minibar expenses.... More

This is a great hotel. Very funky very cool. Public area and rooms are great fun. Well layed out and designed. Bathroom products are also great. Staff set it apart from other hotels and restaurants we have been to in russia. They have all been so friendly and helpful and enjoy there work it seems - makes the stay feel... More

For the rate charged by this hotel, I expected an unbelievable hotel. Unfortunately, this hotel falls short on the details. While the hotel is good overall & well-located (near The Hermitage, etc.), construction in/near the hotel, inability to come through on the details (name on phone was not correctly changed to my name & the operator answering the phone used... More

I travel to St. Petersburg about once a month from Helsinki. I stay here frequently for business, and it always pleases me. There is a great bar up on the top floor with tasty exotic drinks and wonderful view of St. Issaks Cathedral. The bar also collects an array of nice looking people on the weekends. Hotels guests do not... More

Stayed in St. Petersburg for a long weekend, and like most foreign visitors, we needed a Russian visa. To obtain a Russian visa, you need an invitation from Russia, which the hotel provided within one day. Very helpful, our thank you goes to the staff of the W. Equally helpful was the arrangement of an airport pickup by a public... More

Fantastic location and friendly staff. Great restaurant too. The hotel was almost perfect except there were a couple of things that niggled. When calling reception from the room many times I had to phone down for a few minutes before anyone answered. I used the sauna but didn't realise that I had to pay for it until the charge arrived... More