Home from Home changed our reservation to Monro hostel without our authorization! The place was dirty, noisy, and under construction. It was awful!!!! and we could not rest at all. Monro hostel was under construction when we got there. the place was a mess and there was noise constantly from the day we got there. The building was falling apart... More

I can't understand the bad reviews?! The receptionists were great - in particular Alina is super helpful. There's a great vibe its incredible value and right at the centre of town. What more could you ask for?

Althogh we have booked our room (6pax) two months before our arrival, when we arrived at the Hostel, our room was already booked. After half an hour arguing through a goggle translator (no English speaking!!), we managed a "room", yeah a room without key, lookers or any kind of security. At 8 a.m next day, a guy entered into the... More

We arrived there at 22h o' clock after being on route all day and they informed us that our room was not available. Due to a problem with one of the other hostels they had, they were re-arriging rooms and putting up beds. Not much explanation or help from the people of the hotel who didn't really care, except for... More

We booked online, paid a deposit. However this meant nothing,since there were no beds available for us when we arrived even though we were told by the manager that he would 'find' beds for us, 6 other people had the same problem as us. Don't waste your time coming here!

I was booked in the Pushkinn hostel but the hostel's electricity and water were cut off. I have no choice but have to look for hostel nearby at Arbat Street after a long tiring night train from St Petersburg. I managed to get this hostel number from the travel guide and was glad that there was a room available. Shower... More

Reserved at Pushkinn Hostel - was closed, looked bad, was told to come here. Mistake.

Firstly, we notified the manager that we would be arriving early, and we received a reply saying that this was fine and that the rooms would be ready for us. We got there, and the housekeeper let us in and told us to wait in the damp and smelly kitchen as the manager was still sleeping. We waited for 2... More

Although we paid a deposit when we arrived all they had left was a more expensive room. We chose the hostel for the free Wi-Fi but the manager told us he couldn't give us the password until the next day (24 hr reception advertised). We were unable to use the 1, slow computer after waiting ~5hrs. The advertised common room... More