This is a big, busy, always buzzing hotel …. Thankfully, it wasn’t too crowded during my family’s 2-day mid-April holiday in the midst of the Philippine summer season (but I bet it gets really packed during the July-August Korean summer period, as 90% of the clientele appear to be Korean). The real treat at Imperial Palace is the “waterpark” ----... More

The hotel is quite huge, with many rooms, but the supposedly big pool is not enough for the number of people using the pools, as they do accept "day-trippers", that is, people who go only for day excursions, not overnight guests. Thus, one can NOT expect much privacy and quiet while there, which is quite disappointing. Also, the beach is... More

My booking was for 3 people ( with 17 year old kid) but was given a king size bed for 3 people. They insisted and passed the blame on the site where I booked by stay. It was later resolved after so many run around from the hotel personnel. With breakfast included and prepaid during the booking, this was assumed... More

My family stayed for 1 night due to short time, the hotel was very huge and nice, the kids loved the pools, specially the pirates pool, we booked the de luxe room, then they upgraded us to Mactan suite w/o any cost, the room is huge, w/living room and terrace which is over looking at the pools, the beds is... More

My family and 3 other families stayed in this hotel the first night of our 3-night vacation. I'm so glad we spent the rest of our stay at Shangrila. Service was disappointing. The staff at the lobby lounge took so long bringing our orders which was annoying seeing that there were only a few guests eating We already paid for... More

It was overcrowded! There were a lot of people! We stayed there for 1 night... Their swimming pools were excellent! The bucket thingy was super fun! Good food. Good facilities. I had a pleasant stay :>

It is overcrowded! Check in process was terribly slow. I paid for my accom. 2 days before and would have thought the check in should be quicker. Front desk staff were not friendly enough, this shows the lack of proper training. The room was spacious but was not completely cleaned. I can see some mark on the bathroom door (dried... More

Its a neat place to stay. The Waterpark was so fun! Food is amazing.. Room is great.. It's kinda crowded cause of too many Koreans, but so far it's a beautiful place to relax..

We stayed here last December 2011. Given that it was the holidays, I had a hunch that the hotel might be overcrowded with guests and I was correct when we finally got there. The place was packed with locals and Koreans. The property is Korean owned so around 80% of the guests were koreans. Check in was a bit disappointing.... More