Had one night over stay after week long vacation in Boracay. When asking about transfer from hotel to airport, I was quoted a price of 3800 PHP and was told the trip could take up to one hour at 7AM in the morning. Got in a taxi the next morning, the trip took about 20 minutes and costed 150 PHP....
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Check in and out was quick. The rooms are business style. The beds are comfortable and the food in the Jeepney restaurant was good (breakfast buffet) with both ready made or made to order. The staff was friendly and always helpful.
We where transferred to this hotel after our 1st choice was overbooked. The staff was helpful and understanding since...
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I was disappointed with the check in process. I had to wait my turn for more than 15 minutes as the check in process for the guests were so slow. And when it came to my turn, I understood why - looking for available rooms took at least 10 mins, only to find that the room was not ready. And...
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Dear Guest,
Thank you for relaying your concerns. Allow me to apologize for any inconvenience and negative impression you may have had. Please be informed that we take this matter seriously as we are committed to deliver excellent service each time. Rest assured that your comments have been relayed to the Department Heads concerned to make sure that all the...
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I`ve stayed in this hotel twice and can not say anything negative. Rooms are spacious, clean, comfortable, cosy. Oh, and very quiet so the quality of sleep was perfect. Beds very comfortable! The biggest surprise was the service. Everybody naturally smiling and greeting you, very polite and very helpfull. I wish in whole world hoteliers were like this. This is...
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Dear Guest,
Thank you for your kind remarks. Our team is more than happy to receive such commendation from our guest. The InterContinental Manila prides itself in delivering unparalleled Filipino hospitality which is renowned worldwide. And your appreciation inspires us to continue doing what we do best.
We look forward with pleasure to welcoming you back here in Manila.
Best...
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Not much to say about this hotel. The rooms are fine overall – if your typical “business” layout and style. The hotel personnel are friendly, which is what you would expect in the Philippines. Breakfast is fine. Location is quite good – right by the Ayala shopping centre.
However nothing stands out either. Nothing that you think “Wow, that is...
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Dear Guest,
We regret that we we not able to exceed your expectation from us. Let me have this opportunity to apologize as it is InterContinental Manila's goal to provide only the best quality services and facilities. Please rest assured that your feedback has been forwarded to the management team to make sure that your concerns will be properly address....
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I had problems with my first room that were apparent within ten seconds of being in there and eventually lead to a sudden middle of the night room swap. I am going to be fair to the hotel and not discuss it directly because they compensated me and they seemed embarrassed and were apologetic.
The first room I had was...
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Dear Guest,
We are very grateful for your kind remarks and that you have enjoyed your stay at InterContinental Manila. It has always been our goal to provide only the best quality services and facilities to our guests and it is gratifying to learn that our efforts are appreciated.
On the other hand, let me also take this opportunity to...
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Was here in September 2011. A business trip. So, everything is expected from a 5 star hotel is fulfilled. From a very smooth check-in to all the facilities in the hotel. The room is a bit outdated but everything is still functioning and intact. Room is way so spacious that I feel like having the whole stage for myself. And...
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Dear Guest,
Thank you for your kind remarks. I am happy that you were delighted in your stay with us at InterContinental Manila. Your feedback is definitely noted as we rely on you, our guests, to know how we are doing in meeting your lodging needs.
Again, thank you for staying at InterContinental Manila and we hope to serve you...
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I hadn't been to Manila or this hotel for 4 years and it was a pleasure to come back. The rooms are very comfortable as are all the beds in every Intercontinental and their club level lounge is one of the nicest around. The food and service here is second to none and staff are always pleasant and happy to...
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Dear Guest,
It's a pleasure to note that you have enjoyed your stay here with us at InterContinental Manila. We always strive to deliver only the best products and services to our guests, and we are glad that our efforts are well-received by our valued guests like you.
Also, please rest assured that your comments on the gym, which is...
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This hotel is ideally located and right across from a Starbucks (lol). The hotel is nice but a little dated. I got the Ambassador upgrade but must admit the room was a bit small. Expected bigger rooms! The pool is nice and the service terrific. Everyone pays attention and goes out of their way to help you.
Dear Guest,
I am happy that you have appreciated three of InterContinental Manila's assets among many others - great location, beautiful swimming pool facilities and impeccable service. We would definitely want the opportunity to welcome you back and extend the experience that you have loved about us.
On the other hand, let me apologize for your dissatisfaction with your room...
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Was In Manila on Business trip and chose to stay at IC as had recently got the AMBASSADOR upgrade and therefore wanted to check if they deliver what they promise.
Location: Ideally located in the heart of Makati and close to almost everything there.
Front Desk: Smooth checkin. Got a room upgrade and complimentary wifi access for the entire stay....
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Dear Guest,
Thanks your for taking the time to share your thoughts with us. I am happy to note that you have enjoyed your stay here at InterContinental Manila. We hope that we'll have many more chances to be of service to you again and deliver the quality service that we pride ourselves of delivering each time.
Again, thank you...
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