We arrived into Manila just after midnight. We wanted something close to the airport as we were flying out to Cebu that morning so we chose one of the cheapest airport hotels on Expedia. I even put our arrival details in the booking. Before leaving Australia, I emailed the hotel to reconfirm our booking and confirmed we needed a late... More

If you leave a light on in the bathroom, the cockroaches will stay in hiding. Now these aren't the thumb-sized variety, but they do share the same family tree and there are lots of them. And if you're unfortunate enough to end up here (we chose it because of its proximity to the airport) do yourself a favour and eat... More

The hotel is situated at very close to shopping malls. Food is everywhere which is nearby hotel. The only downfall of this hostel is that the room and bed is quite small. I felt a bit uncomfy during my sleep and the toilet might not be suitable to a big built. The restaurant serves good food, very nice and friendly... More

This hotel had everything what I do require from a good budget hotel. It was well mainained, newly built/refurbished with very efficient staff. We felt really safe there, rooms were really tidy, having comfortable beds, small LCD TV with DVD player (which is not an usual standard for this type of accomodation). I have really appreciated especially the tidiness of... More

We stayed at the hotel for one night on 10 Dec 2011. It was a very last minute decision to leave San Pablo city a day earlier to see Makati city before we catch our plane next afternoon. We did not make prior reservation.The hotel was full booked when we reached there. The receptionist on duty was very helpful. She... More

When we reached the place, we were warmly greeted by the staff and we felt very much welcome because of the very personalized touch that they made for us through the little but well thought-out details like personalizing our place mats and greeting our celebrators through the LCD display. Franchise One is a very welcoming, simply elegant and comfortable place.... More

I find that your insistence on the customer's review as being untrue is definitely not the way to answer a complaint. though you thanked the reviewer for the positive comments, you also indirectly called him a liar. if all management responses were this way, what are the reviewers left to say? trip advisor thrives on the freedom given to the... More

Because of delayed flights, we only got to Franchise One hotel quite late. And could only spend a few hours there before we headed to the airport back again. The location is a bit hard to find and there were a few calls between our taxi driver and the reception before we finally got there. The area the hotel is... More

I have stayed here for two different trips in 2011 and here is my review of the hotel, the good and the bad........I will most likely stay here again as the good outweighs the bad. The good----Great price, great overall service, clean rooms, close to shopping center and many food establishments, safe location, you get a big discount if you... More