We happened upon this town and hotel because the place we usually stay at in Syracuse was booked up for the night. We were going shopping at Waterloo outlets and Auburn seemed perfectly close. It was. We loved Auburn and this hotel. All the staff was incredibly friendly and our room was lovely. Comfy bed and nicely laid out. Only... More

We recently had to go to Auburn NY to attend a funeral. It was a last minute plan to attend. I called the hotel directly and spoke with Ben. He was most courteous in handling our reservation due to the nature of our visit. I did not know until arriving that Ben was the resident manager of the property. He... More

Booked a room last minute from the parking lot. Excellent customer service all the way around. From the moment we arrived to the moment we left we were treated fantastic. Everyone smiled and was happy to help in any way possible. Staying here in the future is a no brainer!

This is a brand new hotel. It is a beautiful facility with very friendly and helpful staff. Other than an issue with the heating/cooling system we were very satisified and would stay here again and we have already recommended it to other people.

Stopped in Auburn for a change and discovered the new Hilton Garden Inn. The staff was very friendly and helpful. The hotel bar had a great musician and drinks served with a smile. The breakfast was a real treat. The Hilton brand still deserves two thumbs way up. We'll be back.

Nicely appointed room with very comfortable bed, HD flat screen TV; Air con ditioning can quite noisy; Overall, very nice hotel providing superb service especially if Ben is at the front desk. Surprisingly, the hotel restaurant, Beauvine Chophouse, creates tasty, fresh fare with a nice wine selection -- no need to go out to dinner!

What made this stay different from other hotels? The staff for check-in and check-out liked their jobs and enjoyed their guests. I felt like I was their only guest and I mattered. The hotel is exquisitely designed, the rooms top notch with all the amenities and comfort of home. Breakfast was wonderful and I watched the staff wait on people... More

We only stayed one night here but if ever in the area again would definitely stay. The rooms are lovely and clean, the staff are really friendly and helpful. Great value for money. They seem to have got the recipe right here!

We selected this hotel based on location and also on other positive TripAdvisor reviews. We were so glad we drove a little further for the night to stay here--this was the cleanest hotel on our week's trip, and the staff was all very polite and friendly. Would definitely recommend to anyone needing or wanting to stay in that area.