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Hilton Garden Inn Auburn

3.0 of 5
74 State Street, Auburn, NY NY 13021
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Hilton Garden Inn Auburn
Ranked #1 of 9 hotels in Auburn
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37 reviews from our community

    Trip type
Traveller rating
    27
    7
    1
    0
    2
Date Rating
Chappaqua, New York
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

I used to be in the hospitality industry so am very appreciative of the thoughtfulness and friendliness of the staff. Melissa at breakfast was very helpful, as was the cooked-to-order chef who made us eggs the way we wanted them. The staff here are amazing and make everyone feel at home. The coffee's weak though...I had to go search for... More

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Ottawa
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

We happened upon this town and hotel because the place we usually stay at in Syracuse was booked up for the night. We were going shopping at Waterloo outlets and Auburn seemed perfectly close. It was. We loved Auburn and this hotel. All the staff was incredibly friendly and our room was lovely. Comfy bed and nicely laid out. Only... More

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Barboursville, West Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 May 2013 NEW

We recently had to go to Auburn NY to attend a funeral. It was a last minute plan to attend. I called the hotel directly and spoke with Ben. He was most courteous in handling our reservation due to the nature of our visit. I did not know until arriving that Ben was the resident manager of the property. He... More

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Millersville
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 12 May 2013

Booked a room last minute from the parking lot. Excellent customer service all the way around. From the moment we arrived to the moment we left we were treated fantastic. Everyone smiled and was happy to help in any way possible. Staying here in the future is a no brainer!

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Review collected in partnership with Hilton Garden Inn

Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
14 May 2013

Thank you for your review! I am so glad your stay was a success! Whether you book a room from the parking lot, or with one of our friendly front desk agents, we look forward to serving all of our guests. We feel that all of our guests deserve to be treated as we would treat a guest in our... More

Port Hope, Canada
1 review
4 of 5 stars Reviewed 8 May 2013

This is a brand new hotel. It is a beautiful facility with very friendly and helpful staff. Other than an issue with the heating/cooling system we were very satisified and would stay here again and we have already recommended it to other people.

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Review collected in partnership with Hilton Garden Inn

Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
14 May 2013

Thank you for your review! We have noticed that like many other reviewers, you mentioned our staff. We continue to strive to give the best in service to all of our guests.Thank you very much for recommending us to your friends and we are looking forward to serving them! All the best, Eric Ridley More

Gatineau, Canada
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 7 May 2013

Stopped in Auburn for a change and discovered the new Hilton Garden Inn. The staff was very friendly and helpful. The hotel bar had a great musician and drinks served with a smile. The breakfast was a real treat. The Hilton brand still deserves two thumbs way up. We'll be back.

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
8 May 2013

Thank you for your review! We are glad you enjoyed our entertainment in our bar/restaurant. We have a local musician come to play for us every Friday! We agree that Hilton Worldwide has done a fabulous job with the new design concept of the Hilton Garden Inn brand and we are definitely proud of what we have to offer our... More

Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 7 May 2013

Nicely appointed room with very comfortable bed, HD flat screen TV; Air con ditioning can quite noisy; Overall, very nice hotel providing superb service especially if Ben is at the front desk. Surprisingly, the hotel restaurant, Beauvine Chophouse, creates tasty, fresh fare with a nice wine selection -- no need to go out to dinner!

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Review collected in partnership with Hilton Garden Inn

Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
14 May 2013

Thanks for your survey! We take great pride in the service we provide to our guests and I am not surprised that Ben made your stay special. All of our staff members take a great deal of pride in making sure our guests have an excellent stay. Thank you also for mentioning our restaurant. We really feel that it provides... More

Port Crane, United States
1 review
5 of 5 stars Reviewed 23 April 2013

What made this stay different from other hotels? The staff for check-in and check-out liked their jobs and enjoyed their guests. I felt like I was their only guest and I mattered. The hotel is exquisitely designed, the rooms top notch with all the amenities and comfort of home. Breakfast was wonderful and I watched the staff wait on people... More

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Review collected in partnership with Hilton Garden Inn

Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
6 May 2013

Greetings Darlene! Thank you so much for your review. To see that you "felt like the only guest" makes all the differece in the world to us. We work hard every day to make sure that our guests feel as though they are in their own home and we feel also that great hospitality should be the condition rather than... More

Liverpool, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 18 April 2013

We only stayed one night here but if ever in the area again would definitely stay. The rooms are lovely and clean, the staff are really friendly and helpful. Great value for money. They seem to have got the recipe right here!

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Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
19 April 2013

Hello Jane E, Thank you for your response! We are happy that you, like many others, enjoyed our staff, rooms, and from the title of your review, our restaurant! Our executive chef is arguably the best in the area and our BeauVine Chophouse and Wine Bar is second to none. When you say "if ever in the area again", we... More

United States
1 review
5 of 5 stars Reviewed 10 April 2013

We selected this hotel based on location and also on other positive TripAdvisor reviews. We were so glad we drove a little further for the night to stay here--this was the cleanest hotel on our week's trip, and the staff was all very polite and friendly. Would definitely recommend to anyone needing or wanting to stay in that area.

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Review collected in partnership with Hilton Garden Inn

Eric R, General Manager at Hilton Garden Inn Auburn, responded to this review
19 April 2013

We are so glad you made the short drive to come see us! It goes without saying that wherever you stay, your accommodations should be clean and comfortable. You should expect no less from our hotel! Our greatest asset is our staff, and we thank you for noting our excellent service! We take a great deal of pride in our... More

 
 
Hilton Garden Inn Auburn
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Additional Information about Hilton Garden Inn Auburn

Also Known As:
Hilton Garden Inn Auburn Finger Lakes, NY
Address: 74 State Street, Auburn, NY NY 13021
Phone Number:
Region: United States > New York > Finger Lakes > Auburn
Amenities:
Bar/Lounge Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 hotels in Auburn
Price range (per night): $145 - $263
Hotel Class:3 star (3*)
Reservation Options:
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Hilton Garden Inn Auburn
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