Dear guest, Many thanks for your comments which we appreciate very much. Comments with regards to our property and your appreciation to maintaining the hotel architecture is most valued. Also your comments regards to brekfast is well noted and have been passed on to our Chef. Once again, we thank you for choosing to stay at Sur Plaza Hotel. We... More

Dear guest, Many thanks for sharing you views of Sur Plaza Hotel during your recent stay with us on www.tripadvisor.com. We sincerely appreciate the effort taken. Your comments have been shared with the relevent staff members in view of improving and as a factor for motivation. We have planned further improvements to the propoerty in the near future which upon... More

Dear guest, Firstly, please accept my sincere apologies for the experience you encountered during your last visit to Sur Plaza Hotel. These experiences are very unfortunate and does not in anyway reflect what we are capable of delieving in service and quality. The issue with Amex have been settled and thus far we have not encountered similar issues. We have... More

Dear guest, Firstly, let me sincerely apologize for the experience you encountered during you last stay with us. Our main concern if that of the additional charges that we had charged according to your comment. If this is not rectified, please contact me on managersur@omanhotels.com with relevent details to investigate further. We thank you for your honest views and look... More

Dear guest, Many thanks for your words of appreciation of your recent stay at Sur Plaza Hotel. We are delighted to express that the planned rennovation of rooms are complete and all rooms are of high standard. Mostly we appreciate your confidence in us and sincerely look forward to your return visit in the future. Thank you Renuke Coswatte Resident... More

Dear guest, Firstly, we thank you for your honest views during your stay with us and sincerely appreciate your patronage in the past. We have taken your comments very seriously and have taken steps to improve cleanliness in the rooms as highlighted by you. Initially, a comprehensive training programme for the room staff have been initatiated in improving cleanliness. The... More

Dear guest, Many thanks for your comments relating to your last stay with us and appreciate the effort taken. Your comments have been addressed in our staff meetings as a tool of communicating guest views and as a motivation factor. We are also pleased to inform you that we have recently rennovated our rooms and also done improvements to public... More

Dear guest, Many thanks for your comments relating to your stay at Sur Plaza Hotel. Firstly, let me apologize for the below expected levels of service offered by our Receptionist on duty. This is indeed not the usual service we offer. The rooms have had extensive refurbishment mid last year. Public areas also underwent several refurbishments since last year. This... More