Stayed there for 6 nights in their premium room..Room was spacious, but old furniture. Services are good, especially their maintenance team. Hope they manage to keep up with their room design to catch up with newer hotels around.
Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
We hope this email finds you well. We are glad that you stay at Grand Continental was an enjoyable one.
It is good to know that you found our staff are helpful and every ready to assist in what ever way possible to make your stay with us...
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1) Fast check in/out and friendly staff eventhough there was a few tour groups.
2) Excellent service when upgrade to premium room - my bags were already in the new room when I returned to the hotel in the afternoon. The receptionist even called me to let me know that my room was ready.
3) Premium continental (triple) vs family...
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Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
We hope this finds you well. We are delighted to hear that our services have met your expectations as a Customer Oriented Hotel in Kuala Terengganu and I shall be in certain to convey and compliments the staffs involvement.
We will continue to give our utmost services and...
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The hotel feels very tired inside but is clean and I have no serious complaints, though the wifi service was appalling and the food (at breakfast) not so great.
Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
We hope this email finds you well. Hope you had a pleasant stay with us.
We certainly have taken note on your feedback and most importantly with regrets on the Internet connectivity. We do recognize the faults and moreover we are not taking it off on the faults...
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The management at this hotel is the worse I seen in some time. The WiFi only works like 5% of the time & when it does its like a dial up connection of 20 years ago. The staff informed me that the management was told many times about the internet issue as all the guest complain but refuse to do...
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Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu
Hope this email finds you well.
Firstly, we would like to thank you for staying with us during your recent trip to Kuala Terengganu and taking your precious time to give your feedback.
We recognize the faults on the Internet Wi-Fi. The hotel has been embarked & upgraded...
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I dropped in without any booking and was pleasantly surprised by the friendly and welcoming staff, at reception and in the coffee shop. Service was good and efficient. However, the hotel is very tired. Rooms are clean and large but in need of a good makeover if they want to compete in the city as it grows. Given a bit...
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Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
Hope this email finds you well. We are glad that your stay was a pleasant one and
thank you for staying with us.
Good to know that our services and friendly staff have met your expectations and we have also
taken on your constructive comments.
Just recently, we...
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Stayed here on 2nd March 2012.....I seriously think that the hotel need major refurbishment or face lift... ambiance of the room is quite depressing. Not really living up to the standard of a GHI chain of hotels...!!
Dear Sir / Madam,
Warm Greetings.
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
Hope this email finds you well. Firstly, we would like to thank you for staying with us on your
recent trip to Kuala Terengganu.
We have taken note on your positive feedback and we have also facelift on our Building Exterior Paintworks, Hotel Signages at the...
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We arrived late, around 8pm, and were having problem with our booking. Since it was late, we have no other option but to take the higher rate (walk in rate). The room was spacious but very basic, nothing much to expect. But we didnt get the beauty sleep, I wonder why.
The service is indeed very very good! The same...
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Dear Sir / Madam,
Warm Greeting from Hotel Grand Continental Kuala Terengganu.
We hope this email finds you well. We are glad that your stay was a pleasant one.
Glad that we have given you our best service and our quality of food.
We are also in the process of carrying out some upgrading works for the Hotel. For info,...
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We arrived around 4pm after a long drive from the North, didnt expect much but was pleasantly surprised with the friendliness of the front desk staff (got the keys ready for us) and very polite and pleasant concierge. The rooms are clean, good size and beautiful view facing the sea. I like the iron & ironing board and prayer mat...
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Dear Cik Azian,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
We hope this email finds you well.
Firstly, we would like to thank you for staying with us. It is our honour that you had a great stay with us and we are also greatful on your kind words.
Your compliments mentioned shall certainly be complimented on their good...
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We arrived in Kuala Terengganu without a hotel reservation during the Chinese New Year and were able to find a room at the Grand Continental. Check in was friendly and efficient. Got to our non-smoking room (1113) and felt like we had stepped back into the 80s, LOL! The decor looked that dated. But the room was large and clean....
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Dear Sir / Madam,
Warm Greetings from Hotel Grand Continental Kuala Terengganu.
How this email finds you well.
We were glad toknwo that you stay with us was a pleasant one and thank you for staying with us.
Good to know that our services and reception met your expectations and we have also taken note on your constructive remarks which...
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This is definitely an overprice hotel. Its old and there is moisture smell on the walkway leading to your room. Of course you can view the South China Sea but currently landfill is being carry out in front of the hotel and it is definitely not a nice view at least for half a year. Breakfast is simple, not much...
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