Check-in process was very slow, it took me and my friends about 1 and half hours!　2 of my friends went to check-in. And the rest of us waited around the compound. We never meant to swim in the swimming pool. As we headed to the pool from the beach, a hotel worker followed us all the way up and warned... More

This is my third visit there. The first time was great, then second time it was ok, then this time, is the worst ever! I checked in on the 3rd June in-conjunction with Gawai Holiday. We have expected lots of ppl but we never expect the management is so lousy. Way too lousy. We waited for 1 hour for check... More

We booked a seaview room and checked in on 18 May 2013 (which is facing the children's pool) and was put at 3rd floor (highest floor?) The price is definitely 5 star (for Kuching), but the service/room/facilities? probably just 1-2 star. Refer to my photo, when we checked in, we notice this "reminder" next to the check in counter. "Do... More

Really poor front desk management skills!! We were given the room key & go and found that the room already occupied by somebody else! & we come back again to the front desk & they change another 2nd attempt room for us & we go to find & found that room (got others' stuffs, ie. bag, shoes,etc) still inside room... More

I came here to relax, but I ended up STRESSED! This is not like a spa resort you have in mind, the staff badly in need of training, maybe understaffed, most facilities in need of upgrading and breakfast in need of change. There is NOTHING that makes this place a holiday resort. Checking in process took me TWO HOURS. I... More

Their customer service is absolutely tops. We were made to feel so special and so welcome. Everyone is very friendly and courteous. The rooms are beautiful and immaculately clean. If we return to this country again, which we hope to do in the next few years, we won't consider staying anywhere else.

This hotel is adequate. We had a deluxe room which is nothing special and bears no relation to the hype on the website. Pool is good and setting stunning but 5* plus prices not justified. Good WiFi and coffee in reception

We had a spacious slightly expensive room so our stay was reasonably pleasant. Located at the foot of green hills and a quiet, albeit slightly muddy bay. Food at the main eatery was rather poor. It has decent facilities and little shops, but some back areas are left untidy and the interior decor in the lift cars is seriously wanting... More

This place has so much potential as it is located at a beautiful location however this hotel has done everything wrong . Poor service, place badly needs a facelift, food is very average. I would not be complaining so much if they didn't charge 5 star prices. I paid rm 208 for Pullman kuching which was excellent compared to the... More