I stayed at Cititel for 2 nights. Nice smile from the reception, quick check-in. Fast response when calling to customer service. Within 5 minutes I get what I request for (slippers and Chinese newspaper). Room is clean and neat and have a nice sea view. Location wise, there are restaurants and kopitiam nearby the hotel, 24 hours convenient shop just... More

I am a regular at Cititel Penang. I have had good things to say about this hotel until my last visit a week ago. Upon arrival, I was given room 1616. View was good, as usual, but I can't say the same for the hygiene levels. These were my findings: 1. Stained pillow case (looked like coffee stains) 2. Hair... More

This is our second time checked in Cititell Penang, we have a smooth, friendly & quick check in, the room has been renovated and really impressed us. The morning buffet breakfast was nice and variety, we very enjoyed it. The negative comment would be the pool were small and the Internet line are slow, hope to see the improvement on... More

Listen, if you are looking for somewhere with good security, decent bed, great views, prety solid breakfast, replenished bathroom amenities and a bath then this is a good place (as long as you book a deluxe). The staff really work hard to be professional and the service was great. However, there is nothing to do in the hotel, the pool... More

Amazing service, friendly, professional, tolerant & positive staff. The lobby in this hotel is really cool & impressive. Rooms fully appointed, and with the conveinences / luxuries you could want. Free WiFi. A/C also all inclusive, no hidden charges. One of the few hotels (if any that I know of personally) in Georgetown with gym facilities as well as a... More

We stayed two nights at Cititel. The room was not very big, but clean and functional. The hotel has a business character. Parking is free, the breakfast has a wide offer and wifi is free.The location is perfect to visit Georgetown.

The hotel lobby looks really grand. We got a superior room and a deluxe room for a family trip. As some reviewers pointed out, the size of the superior room and the deluxe room are the same, only the furnishing and toiletries are different. I would recommend the superior room if you are watching your expenditure since the physical difference... More

Booked a superior room, however, they did not have any left upon check-in so was upgraded to a deluxe with great sea view and also overlooking E&O! Great first impression. Free wife, good shower and comfortable bed made my stay exceed expectations. Paid 464 RM for two nights booked through their website. There are cheaper options in Georgetown, but I... More

I stayed at Cititel Penang for a week during May 2013. Everything positive you read about this hotel on TripAdvisor is true and I am happy to confirm that. What I liked: - excellent location in historic Georgetown - close to dozens of hawker stalls and restaurants - close to most of the sights - extremely friendly front desk staff... More